Making complaints about planning decisions

Guidance and advice about what planning decisions complaints can be made about.

We are focused on delivering the best for our customers and aim to establish a reputation as an organisation that delivers excellent service and is truly customer focused.

If you would like to provide feedback about any of our services, full details about how to do this can be found in our feedback and complaints section.

If you wish to make a complaint about a decision on a planning application please read the guide from the Local Government and Social Care Ombudsman (LGSCO) guide  -  Not in my back yard - available on their website.  The guide provides lots of information about complaints and what feedback we are able to act on. This is because decisions on planning applications are made based on government policies, meaning we are unable to act on all complaints about planning decisions.