Contact us

Find out how to contact our most frequently used services via post, online or phone and directions to speak to someone face to face at a nearby customer service centre.


If you need to contact us urgently, outside of our working hours, please ring 01271 388240. Our duty officer will be able to help you in an emergency. 

Contact a Service

Below are the list of our service areas and their relevant contact forms and numbers.  

Service Online form Phone
Building control Contact Building Control 01884 234974
Business rates Contact Business Rates  01271 388361
Car parking Contact Parking Office 01271 388279
Crematorium Contact Crematorium 01271 345431
Corporate and Community Contact Corporate and Community 01271 388253
Complaints Give us your feedback 01271 327711
Council tax Contact our council tax team 01271 388361
Data Protection Your rights
01271 388231
Dog warden service Report a stray/lost dog 01271 388870
Economic development Contact Economic Development 01271 388275
Elections Contact Elections 01271 388277
Environmental health  Contact Environmental Health 01271 388870
Exchequer  Contact Exchequer 01271 388217
Housing benefit Contact Housing Benefits 01271 388877
Housing options  Contact Housing Options 01271 388870
Human resources Contact Human Resources 01271 318550
Ilfracombe Harbour Master Contact Ilfracombe Harbour Master 01271 862108
Land charges Contact Land Charges 01271 388406
Legal services Contact Legal Services 01271 388231
Licensing Contact Licensing 01271 388870
Media enquiries Contact Communications 01271 388278
Monitoring Officer Complaint against a councillor 01271 388231
Museum Contact Museum 01271 346747
National benefit fraud hotline   0800 854440
Pannier Market Contact the Pannier Market 01271 379084
Parks and amenities Contact Parks 01271 388326
Payment line (automated)  

0300 456 0546

calls charged at local rate

Planning Contact Planning 01271 388288
Print Room Contact Print Room 01271 388445
Procurement 01271 388285
Property Services Contact Property Services 01271 388377
Recruitment Contact Human Resources 01271 388353
Sports and recreation Contact Sports and Recreation 01271 388533
Town centre management (Barnstaple)   01271 321049
Trade waste team   01271 318508
Waste and recycling (including sweeping and toilets)   01271 374776

You can also telephone customer services weekdays between 9am to 5pm on 01271 327711 (Type talk precede with 18001).

Postal Address

If you would like to write to us, please use our main postal address:

North Devon Council 
PO Box 379     
EX32 2GR

Customer Services

Our Customer Services Team can help with enquiries regarding:

  • car parks
  • business licensing
  • Devon Home Choice
  • environmental health
  • general enquiries
  • housing options
  • payments
  • planning
  • recruitment
  • taxi licensing
  • waste and recycling

In addition to this, we also provide assistance to those visiting us in person at one of our offices with:

  • council tax
  • electoral services
  • housing benefit
  • non-domestic rates

Customer Services offices opening days and times:

Advisor working hours may vary, all of our offices and buildings have disabled access.

Below you can find your nearest centre with an advisor available to speak to in person: 

Lynton House

Commercial Road    
EX31 1DG

Lynton house customer services advisors are available to speak on:

Monday, Wednesday and Friday 9am to 1pm    
Tuesday and Thursday the customer service desk is closed.

There is disabled access and public parking is available at North Walk (short stay) and the Cattle Market (short stay).    

Find Lynton House directions via Google Maps

The Ilfracombe Centre

44 High Street    
EX34 9QB

The Ilfracombe Centre customer services advisors are available to speak on:

Tuesday, Thursday and Friday from 9am until 5pm (The desk is closed from 1pm to 2pm)    
Monday and Wednesday the customer service desk is closed.

There is disabled access to the building. There is no access to public parking at the centre, the nearest public parking is available at Wilder Road car park (short stay) and at Brookdale car park (long stay).    
For further information, see the Ilfracombe Town Centre website.

Find Ilfracombe Centre directions via Google Maps

The Amory Centre

125 East Street    
South Molton   
EX36 3BU

The Amory Centre customer services advisors are available to speak on:

Thursday 9am to 5pm (closed from 1pm to 2pm).

Nearby public parking is available at the rear of the building.    
For further information, see the South Molton Town website.

Find Amory Centre directions via Google Maps

For all other enquiries

Telephone: 01271 327711     
For Typetalk: precede with 18001     
Fax: 01271 388328