View your Penalty Charge Notice (PCN) details online
You may view your PCN details and evidence gathered by the officers. In order to do this you will need your PCN reference number starting DX and your vehicle registration
How to pay your Penalty Charge Notice
Online - For PCN's with a number starting with 'DX' only
You can make payment for a PCN starting DX on our online payment platform.
By Telephone
You can make credit or debit card payments by phoning the automated payment line on 0300 4560546.
Alternatively you can speak to a customer service agent to make payment on 01271 388279 (Weekdays 9am to 5pm)
By Post
To pay by post, complete the payment slip at the bottom of your Penalty Charge Notice and attach it to a cheque payable to North Devon District Council
Parking Office
North Devon Council
PO Box 379
Barnstaple
EX32 2GR
Please do not send cash in the post.
In Person
Payments by credit/debit card or cheque can be made at our Lynton House office during opening hours (Monday, Wednesday and Friday 9am to 1pm)
Lynton House
Commercial Road,
Barnstaple
EX31 1DG
How to challenge/appeal your PCN
If you believe that the penalty should not be paid and wish to challenge the PCN, you can submit a challenge to this authority. Challenges can only be accepted in writing and cannot be done over the telephone.
Please include all the information you deem necessary to support your appeal.
If challenges are received no later than the last day of the 14 days beginning with the date on which the PCN was served and rejected then the 50% reduced charge stated on the PCN will usually be re-offered for a further period of 14 days.
A challenge will be responded to within 14 days.
Online
Please note, if the PCN was issued today, you will need to wait until the next day to appeal online.
Email parkingoffice@northdevon.gov.uk
Post
Post a letter to:
Parking Office
North Devon Council
PO Box 379
Barnstaple
EX32 2GR
Please ensure you supply the PCN reference number starting DX, Vehicle registration number and contact information for a reply to be sent.
What to do if you have lost your PCN
If you have lost your PCN, please contact our Customer Services team on 01271 388279
You will need to provide your vehicle registration number and as much detail as possible in order for us to find your PCN.
Penalty Charge Notice Procedure
The Penalty Charge Notice procedure is set out in the Traffic Management Act 2004 and something the local council has no control over.
For information on the PCN procedure please visit the PATROL website.