Contract Holder

The Contract Holder is the person ultimately responsible for the agreement, the equipment and all associated costs under the agreement.

The trade waste team will only liaise with the Contract Holder in regards to amending the agreement in any way for example collection frequency, amount of bins, changes of customer details and issues or invoicing. If you would like to nominate someone else to take over the day-to-day communication but retain yourself as having ultimate control of the agreement, we can also accommodate this.

For blocks of holiday lets/flats or office blocks we do recommend that a management company or one person takes the lead for the entire block; however it must be understood that the Contract Holder will be ultimately responsible for everyone. The Contract Holder will have to make their own private arrangements with anyone else detailed within the agreement. All parties must be detailed on the Duty of Care Waste Transfer Note and on the trade waste records.

Duty of Care Waste Transfer Note

This document is required to be signed annually by the Contract Holder. It details the types of waste that falls part of your trade waste agreement and where to collect it from.

This is your proof that you have instructed a licenced waste carrier to collect and dispose of your waste; similarly it is our evidence that we have been instructed by you to collect and dispose of your waste.

It is a legal requirement for you and us to retain a copy of your duty of care waste transfer note for a period of two years.

Acceptable waste

Collection of general refuse and/or paper and cardboard packaging, glass, plastic and mixed boxes or any waste that is not Excluded Waste

Your Duty of Care Waste Transfer Note will indicate which waste you are allowed to present as part of your agreement.

Any recycling containers that you have will have a visual sticker of what receptacle is permitted within that particular container.

All waste must be bagged even inside the containers.

Excluded Waste

List of items not included in any trade waste agreement, please note that this list is updated continuously. If you would like advice for any particular items please contact the trade waste team on 01271 318508.

builders waste, soil, charcoal, liquid waste, non-burnable construction material, demolition debris (especially plasterboard or gyproc board), gas cylinders, beer kegs or any other pressure cylinders, petrol, oils, greases, solvents or paints, animal or human remains or waste, acid or caustic substances, clinical, pathological and biological wastes, asbestos substances, tree trunks, electrical goods according to the Waste Electrical and Electronic Equipment (WEEE) Directive including telephones and fluorescent tubes, drugs or poisons, motor vehicle batteries, motor cycles, motor engines and other major parts of motor vehicles, trailers or similar items.

The Equipment

The Equipment is anything we provide to you to store your waste. We provide customers with different sizes and colours of bins and bags for various items.

All trade waste bins are black in body, blue lidded and carry a “Trade Waste Service” sticker with the collection address printed on the front. All recycling containers will have a sticker indicating the correct receptacle on the front for easer of the customer and our crews.

All Equipment provided to the customer is rented equipment, it is still property of North Devon Council and therefore must be properly taken care of and maintained as detailed within clause 3 of the terms and conditions. 


Equipment Weight and Volume

240 Litre Container – maximum weight 250kg

360 Litre Container – maximum weight 250kg

660 Litre Container – maximum weight 250kg

1100 Litre Container – maximum weight 500kg


Collection Point

A location at the Collection Address where the bins will be collected from. All Equipment must be presented kerbside for us to collect, unless there is no safe and accessible kerbside at the property and a specified collection point has been agreed with the trade waste team.

Collection Address

The Collection Address is where the Contract Holder has instructed us to collect the waste from.

The Collection Address and the invoicing address do not have to be the same.