Frequently asked questions

Answers to any question you may have

  1. I pay business rates, why don’t these cover my trade waste disposal?

    Trade waste disposal is not covered by business rates. You are free to choose whichever licensed waste company can provide the best solution for you. We provide trade waste services and may be able to offer you containers and collection(s). Please contact us if you would like a quote, complete our contact form

  2. My business produces hardly any waste, how will I know what I need?

    All waste produces have a responsibility to dispose of waste legally using a licensed waste company. We, or others, can discuss with you what your business currently produces and talk you through your options.

    For blocks of holiday lets/flats or office blocks we do recommend that a management company or one person takes the lead for the entire block; however it must be understood that the Contract Holder will be ultimately responsible for everyone.

    Please contact us if you would like to discuss your options, or get a quote, complete our contact form

  3. What happens if my containers get smelly?

    All equipment provided to you under the agreement is hired, you will be responsible for the cleanliness and maintenance of your equipment

  4. How do you know what is trade waste and what is domestic waste?

    We provide customers with different sizes and colours of bins and bags for various items.

    All trade waste bins are black in body, blue lidded and carry a “Trade Waste Service” sticker with the collection address printed on the front. All recycling containers will have a sticker indicating the correct receptacle on the front for easer of the customer and our crews

  5. How can I purchase blue bags from you?

    You can order blue bags online or call our customer services team on 01271 374776 We sell blue bags in increments of 50, which must be paid for in advance. You can either collect these from one of our Barnstaple, Ilfracombe or South Molton Offices, have them posted to you or delivered by one of our crew