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Household Support Fund October 2022 – March 2023

The Government has made more money available to local councils to provide further funding for households who might be struggling most with the increase in the cost of living.

The funding provided to North Devon Council will be used in two different ways;

Direct Award

All working age households, who receive an element of council tax reduction as at 1 October 2022, will receive a voucher for £50 via the Post Office Payout Scheme, which can be exchanged for cash at any Post Office within the district. These letters will be issued during November 2022 by the Post Office and customers will have six weeks from the date of the letter to redeem the voucher.


An application scheme will allow agreed third-party organisations to apply for funds on behalf of their clients. The amount awarded will depend on the applicant’s circumstances and level of assistance needed.

A full list of third-party organisations who are signed up to this scheme are below and applications will only be accepted from one of these.

Only one application per household will be considered for the period October 2022 – March 2023 and priority will be given to those households on low income who do not qualify for the cost of living payments.

FAQ’s – Direct Award

Who is eligible for assistance from the Household Support Fund October 2022 – March 2023 Direct Award?

All working age households within North Devon District’s area who receive an element of council tax support / reduction. This is a means tested benefit.

Why aren’t Pensioners who receive council tax support also receiving an award via the Post Office like working age households are?

Many pensioners will be receiving an additional payment as part of their Winter Fuel Allowance.

My household is working age and we receive council tax reduction, why haven’t I received my Post Office voucher yet?

To avoid large queues at the Post Office, vouchers are being issued in two batches. All vouchers will be issued by the end of November 2022. These vouchers will be issued automatically, and no application is needed.

How long do I have to redeem my voucher?

You have six weeks to redeem your voucher. If not redeemed in time the voucher will be cancelled.

Who can redeem the voucher?

Anyone named on the letter can claim the payment providing they have consent from all members of the household.

Where can I redeem the voucher?

The letter has a barcode you can use to pick up your cash payment from any Post Office branch. It doesn’t have to be the one nearest to you.

I cannot get to a Post Office to cash my voucher?

You can nominate someone to collect the payment on your behalf. The nominated person must take the voucher, your ID and a signed letter giving your authority to pay the nominated person, to the Post Office. The nominated person should also take a form of ID.

FAQS - Application

How do I make an application?

Applications can be made on your behalf by the third-party referral agencies listed below

Why can’t I apply myself?

This financial support is a one-off payment and by engaging with one of the third parties you will continue to receive ongoing support/advice.

How much will I receive?

This will depend on your circumstances and level of assistance needed

How will I receive the payment?

The payment will be made in different ways depending on your circumstances;

Via Post Office vouchers which can be exchanged for cash in any post office in the district
Via supermarket vouchers which can be redeemed at all major supermarkets. We are also able to issue white goods vouchers for help with the purchase of household appliances.

Why can my household only make one application?

There is limited funding and we want to ensure we can offer assistance to as many households as possible.

Third-party Referral Agencies 

361 Energy

Age UK Devon

Barnstaple Alliance Primary Care Network

Belle's Place

Brannam Medical Centre

Christians Against Poverty

Citizens Advice Bureau

Combe Coastal practice

Devon Carers

Devon Partnership Trust

Early Nourishment


Fear Less

The Freedom Centre

Fremington Medical Centre

Haven, The Baptist Church

Ilfracombe Foodbank

Live Well Braunton

Litchdon Medical Centre

Living Options

Lynton Health Centre


North Devon Stroke Association

NHS (non-GPs)

Pip and Jim's Church

Salvation Army

Skate Molton

South Molton Medical Centre

Survivors Alliance

The Straw Patch Project

The Veterans Charity

Citizen’s Advice Devon are working with Devon County Council to manage an Energy Relief Scheme for people using pre-payment meters and who are struggling to meet their energy needs. For more information, please view the Citizen's Advice Energy Advice page.

You can find details on our cost of living web pages of support and advice towards the rising cost of living, from us and other organisations.

Devon County Council are also running additional initiatives to help with the cost of living.

If you are a North Devon community group, charity, CIC, Church, voluntary group or Parish or Town Council you can apply for funding to set up a community warm space. More details and to apply can be found on our Community Warm Spaces Fund webpage.