How to use RingGo

Find out how to use the RingGo parking app

You can watch this video from RingGo or follow the instructions below.

Please note that confirmation and reminder text messages are charged (by RingGo) at 10p per message. These messages can be stopped if you do not wish to receive them.

Log into your RingGo account, go to ‘Account’ and then ‘Notifications’ where you can switch off/on any notifications.

How to park using the RingGo app

To use the RingGo app to park, simply follow these instructions:

1. Search for ‘RingGo’ in your mobile market place. The app is free of charge so simply download and install!   
2. Open the RingGo App
3. You will be offered to log in or register, follow the onscreen instructions for logging in or registering your account

Selecting Car Park

1. If you are an existing user and wish to park at a previous location, tap the ‘Sessions’ tab. This will load a list of previous sessions. To book the same as a previous session, simply tap ‘Park again’ for that session. All details for the selected session (including vehicle and location) will then be offered
2. If you wish to park in a new location, select “Park” and enter the location code on the signage in the car park. Select the location and ensure it matches the signs in the car park.
3. Alternatively you and view the location geographically on the “map” section.

Parking

1. After entering your location you will be asked what vehicle you are parking, either select the vehicle or enter the details if it’s a new vehicle.
2. Select “Choose Duration” and select the amount of time you require parking.
3. You will then be taken to the payment section, here if you wish, you can add SMS reminders to inform you 10 minutes before expiry (This will incur an additional charge)
4. Select your payment method.
5. Confirm all details of the session
6. Select Purchase
7. You should then receive a confirmation of purchase.

Online Security

Payment Card Industry - Data Security Standard Level 1

RingGo's parent company, RingGo Ltd, is one of the UK parking industry's largest processors of credit and debit card payments. Information captured during RingGo operations, is encrypted and held in accordance with the highest levels of security.

The processes and procedures used by RingGo Ltd have been accredited by independent assessors on behalf of the payment card industry. This is known as PCI-DSS (Payment Card Industry - Data Security Standard) accreditation and all aspects of our UK operations have been accredited to PCI-DSS Level 1. This Europe-wide standard is the highest and most rigorous level of accreditation any UK-based card processing organisation can attain.

For a list of PCI accredited organisations in Europe, please visit the Visa Europe site and click on the "certified providers" link under the second heading, halfway down the page.

Data protection

The security features of the RingGo infrastructure ensure that the requirements of the Data Protection Law are met in full. This means that strict confidentiality is maintained over all information stored and processed about our clients, and card details are always kept safe.

All user data is held onshore in the United Kingdom and is not passed into foreign jurisdictions for processing.

The safety of your personal details 

Wherever you see a padlock icon, you'll be in a secure section of the RingGo web site.

When you use RingGo online you want your personal details and your credit or debit card information to be private and secure. They are committed to providing this security for you.

Encryption

Their secure-server software encrypts all the details in your online transaction. The encryption process takes the characters you enter and converts them into a coded form, which is then securely transmitted.

What this means for you:

• Your details are secure
• Your details are safely transmitted to us
• Your details will be held securely by us

Exceptions

If you have problems using their secure system, it may be that your browser does not support their encryption system. In this case, contact your browser provider (eg. Chrome, Firefox, Internet Explorer) for further advice or alternatively contact RingGo instead.