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Welcome to North Devon Council

Information alerts

We would like to make customers aware...

We are currently struggling to maintain scheduled collections due to both crew isolating and the national shortage of HGV drivers.

If we miss you, please leave your bins out for 5 working days and we will try to return. If we don't return, we apologise and ask you to put your bins out on your following collection.

Unless you have had multiple missed collections, we are politely asking customers to not report the issue but instead check our webpage for updates.

Face masks in our Customer Service offices

If you need to visit our public offices, we respectfully request that you continue to wear a face mask (unless exempt). Or use our online our self service forms to request items, report issues and contact some services directly, or you can call us on 01271 327711.

Support for individuals needing to self-isolate

Please contact our community support hub if you need support and don't have any help from friends, family or neighbours. We also administer a Covid hardship fund for those affected. Please call us on 01271 388280.

Test and Trace

You may qualify for a Test and Trace Support Payment of £500 if you are on a low income. In order for us to process your claim as soon as possible, please try to avoid contacting us once you have made your application. We will notify you of the outcome of your application as soon as possible. If you do need to contact us, please email

Covid-19 testing and alert level

Information on how to get a Covid-19 test

Waste and recycling alert

There is a waste and recycling alert currently in force. Please check details on our Waste and recycling page.

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