You can use AI to help organise and clarify your message. A “prompt” is a question or instruction you give to the AI.

Remove any personal details (like your full name or case reference numbers) when using AI. Use placeholders like [the officer] or [my advocate]. Add your personal information only in the final message.

Tips for all messages

• Keep prompts focused on your own experience or question.
• Avoid asking AI to add legal arguments or complex references.
• Always check the final text to make sure it reflects your voice and contains accurate facts.

Prompt examples

Complaints

“I need to clearly explain what happened on [date] when [describe the situation]. Here are the facts: [list facts]. Help me organise these in the order they happened.”

“I need help explaining what the council/service did wrong: [list issues]. Make it clear and fact-based, without assumptions.”

“Help me describe what happened in simple, clear language: [describe issues, who was involved, what happened, when]. Keep it in my own voice.”

“Help me explain how this affected my daily life and how I felt: [describe impacts on health, work, family, finances or emotions]. Make each impact connect to what went wrong.”

“Rewrite the text below as a clear, polite complaint. Only use the facts I provided. Be concise and professional, but not too formal, with a closing paragraph saying how I’d like it resolved.”

General enquiries

“I need to ask about [service/topic]. Here is what I already tried: [list actions]. Help me write a clear, concise question.”

“I want to explain my situation about [issue]. Here are the facts: [list]. Help me make it simple and easy to understand.”

“Rewrite this email so it is polite, clear, and professional. Only use the facts I have given. Be concise and easy to read.”