The Anti-Social Case Review (formerly known as The Community Trigger) is designed to give victims of anti-behaviour the right to request a review of their case and bring agencies together to take a problem-solving approach to find a solution.
The responsible bodies are:
- Local Authorites
- The Police
- Health Authorities
- Registered providers of Social Housing
The review is a process for problem solving and a mechanism for multi-agency collaboration that provides more effective and coordinated actions and outcomes.
An ASB case review is not a complaints procedure. Specific complaints about individual agencies, these should be made through the relevant agency’s formal complaints procedures.
Who can use the ASB case review?
A victim of ASB or another person acting on their behalf such as a family member or a carer.
Threshold
A case is eligible for review if you have complained to North Devon Council, your registered Housing provider, or the police on three occasions - about separate incidents of anti-social behaviour over the last six months.
Each report must be made within one month of it occurring.
An Anti-Social Behaviour Review can be opened at any time up to one month after the case is closed. Investigations do not need to be completed by the relevant agencies before a review can be activated.
What details do I need to activate the case review?
The details of the incident(s) and the time and date of your report.
How do I activate a review?
There are a number of ways you can request a review:
By phone – North Devon Council, 01271 327 711 or Devon & Cornwall Police, 101
Write to – North Devon Council, PO Box 379, EX32 2GR
Review timeline
Within five working days the complainant will be written to, acknowledging receipt of the Anti-Social Behaviour Review request.
At this point, the responsible officer will contact all relevant parties to notify them of the review and request evidence to establish whether the threshold for a review has been met.
Within a further ten working days – the responsible officer will contact the complainant to confirm whether the threshold has been met.
If the threshold has been met for review, the responsible officer will notify all relevant agencies.
The trigger panel meeting will then be held, and the complainant will be notified of any further actions within twenty five working days of the complaint being received.
Further information about the process can be found here:
Anti-social behaviour case review - GOV.UK
Appeals
Appeals of the ASB Case Review can be made to the Devon and Cornwall Police and Crime Commissioner. Please refer to Office of the Police and Crime Commissioner Devon and Cornwall website.