The Household Support Fund is temporarily closed to new applications. The fund will reopen on 2 January 2025.
Household Support Fund October 2024 – March 2025
The Government has made more money available to local councils to provide further funding for households who might be struggling most with the increase in the cost of living.
The funding provided to North Devon Council will be used in two different ways;
Direct Award
All pensionable age households, who receive an element of council tax reduction as at 1 November 2024 and do not receive pension credit, will receive a voucher for £200 via the Post Office Payout Scheme, which can be exchanged for cash at any Post Office within the district. A letter will be sent by North Devon Council in early November to all households affected advising them of the scheme and why they are receiving the award. This will be followed around 2 weeks later by the vouchers themselves which can be redeemed at any Post Office in the area and customers will have six weeks from the date of the letter to redeem the voucher.
Application
An application scheme will allow agreed third-party organisations to apply for funds on behalf of their clients. The amount awarded will depend on the applicant’s circumstances and level of assistance needed.
A full list of third-party organisations who are signed up to this scheme are below and applications will only be accepted from one of these.
Only one application per household will be considered for the period October 2024 - March 2025.
FAQ’s – Direct Award
Who is eligible for assistance from the Household Support Fund October 2024 - March 2025 Direct Award?
All pensionable age households within North Devon District’s area who receive an element of council tax support / reduction but are not in receipt of pension credit. Both are means tested benefits.
When will I receive my voucher?
All vouchers will be issued during November. These vouchers will be issued automatically and no application is needed
How long do I have to redeem my voucher?
You have six weeks to redeem your voucher.
Who can redeem the voucher?
Anyone named on the letter can claim the payment providing they have consent from all members of the household.
Where can I redeem the voucher?
The letter has a barcode you can use to pick up your cash payment from any Post Office branch. It doesn’t have to be the one nearest to you.
I cannot get to a Post Office to cash my voucher?
You can nominate someone to collect the payment on your behalf. The nominated person must take the voucher, your ID and a signed letter giving your authority to pay the nominated person, to the Post Office. The nominated person should also take a form of ID.
FAQS - Application
How do I make an application?
Applications can be made on your behalf by the third-party referral agencies listed below
Why can’t I apply myself?
This financial support is a one-off payment and by engaging with one of the third parties you will continue to receive ongoing support/advice.
How much will I receive?
This will depend on your circumstances and level of assistance needed
How will I receive the payment?
The payment will be made in different ways depending on your circumstances;
- Post Office vouchers which can be redeemed at any Post Office branch. It doesn’t have to be the one nearest to you.
- Supermarket vouchers which can be redeemed at all major supermarkets. We are also able to issue white goods vouchers for help with the purchase of household appliances.
Why can my household only make one application?
There is limited funding and we want to ensure we can offer assistance to as many households as possible.
Third-party Referral Agencies
361 Energy
Age Concern North Devon
Age UK Devon (applicants must be aged 55 or over)
Barnstaple Alliance Primary Care Network
Barnstaple Blessings Box/ Punk Pantry
Barnstaple Work Club (Barnstaple Library)
Belle's Place
Benita Community Project, The
Brannam Medical Centre
Christians Against Poverty
Citizens Advice Bureau
Combe Coastal Practice
Devon Carers
Devon Partnership Trust
Early Nourishment
Encompass
Fear Less
The Freedom Centre
Fremington Medical Centre
Haven, The Baptist Church
Live Well Braunton (please contact Caen Medical Centre wellbeing team)
Litchdon Medical Centre
Lynton Health Centre
Navigate
NHS (non-GPs)
Salvation Army
Skate Molton
South Molton Medical Centre
Together Devon
Citizen’s Advice Devon are working with Devon County Council to manage an Energy Relief Scheme for people using pre-payment meters and who are struggling to meet their energy needs. For more information, please view the Citizen's Advice Energy Advice page.
Devon County Council are also running additional initiatives to help with the cost of living.
For further support, visit the Government's dedicated cost of living page.
