If you have a planning concern we need to know the exact location of the site with a map if possible the details of the person or organisation who may be responsible and the date you were aware the works or activity began to carry out our investigation.

If possible, we also need to know the nature of work or activity, including photographs, what problems are being caused and how it impacts on you.

If the request relates to a planning application, providing us with the reference number is also helpful.

Report a concern

What happens next

Once we receive a request for an investigation, we assess whether the concern is a planning issue by checking our records to see what permissions the site has. We will then schedule a site visit and advise you who is dealing with the case.

If it isn’t a planning issue we will refer it to the appropriate authority or organisation.

How we investigate

During our site visit we will take photographs and measurements to decide whether any unauthorised works have taken place. This helps us decide whether we should take any action and what it should be.


We will register and acknowledged all concerns within three working days. Site visits will be made within 21 days and action decided within 42 days.

We will provide you with an update on our decision within eight weeks of our acknowledgement and a summary of our actions every eight weeks.

Possible outcomes of an investigation

In all cases we will advise the person who reported a concern of the outcome of our investigation and explain our decision. The action we take will be proportionate to the scale of the breach and we will provide owners with the opportunity to address the issue before considering formal enforcement action.