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If you are homeless or believe you are at risk of becoming homeless, get in touch with us as soon as possible, so that we can help.

We may consider you to be homeless if you:

  • have been issued with a notice to quit, a possession notice or eviction warrant
  • can't go home because of violence or harassment
  • have somewhere to stay, but it's not reasonable for you to do so
  • have been living with friends or family and been asked to leave
  • are sleeping rough

You can apply online (below) and then a member of our housing team will get in touch with you. Depending on your circumstances you may not hear from us for up to 5 working days. If the system advises you are NOT eligible for assistance can you please contact us on 01271 388870.

We are currently experiencing extremely high service demand, and so temporarily it is taking longer than the normal 5 working days for officers to make contact.

Please bear with us at this time, a housing officer will contact you as soon as is possible. If you are going to be homeless within the next week, please make this clear on your referral form.

If you do not have accommodation that is safe for you to access tonight, please continue to apply online (below) or call our customer service line on 01271 388870. Our town centre offices in Barnstaple and Ilfracombe are open Mondays, Wednesdays and Fridays 9am to 1pm.

Please use the online referral form or telephone and only attend a town centre office at these times if this is not possible for you. If it is after 5pm or at the weekend please call the out of hours number 01271 388240.

Apply for housing advice or support

If you'd rather speak to someone on the phone or in person, you can do that too.

We are here to give advice and information to everyone. We will assess your need and advise you of the help we can provide. In some cases we may have a duty to provide you with temporary accommodation. This could be in a private rented property, bed and breakfast or women's refuge.

If you aren't eligible for temporary accommodation but are at risk of becoming homeless, there may still be lots of things we can do to help.