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Reference: Response issued: Information Requested: Response Provided:

Exemptions/Exceptions:

7277 29.10.20

Data about any young people aged 16-24 who approached the Council, including those who were part of a household or couple and were not the main applicant, during the financial year 2019-2020 because they were homeless or at risk of homelessness

The information we are requesting falls under the Housing Act 1996 which has been amended to include the new duties brought in by the Homelessness Reduction Act 2017

Applicant requested data for each quarter of this financial year (below) and the total for 2019-20

Quarter 1: 1st April – 30th June 2019

Quarter 2: 1st July – 30th September 2019

Quarter 3: 1st October – 31st December 2019

Quarter 4: 1st January – 31st March 2020

Annual total: 1st April 2019 – 31st March 2020

Information provided by return of Excel spreadsheet, which is available upon request None
7318 12.10.20 All information that is not already publicly available regarding planning application 66417 Information provided to the applicant, with some personal data redacted Regulation 13
7344 06.10.20

Information regarding a number of neighbours’ complaints during Christmas for the past 5 years

In more detail, the number of people that have complained to you about their neighbours in December between 2014 and 2019

If possible, I'd like to know the details of the complaints such as loud music, argument or smell/smoke (cooking) or any other reasons that you record

Information provided to the applicant in table format via email, which is available upon request None
7346 02.10.20

The following information regarding your current contractual and supply chain arrangements for the following categories, where applicable:

• Provision of online payment acceptance – eg to make payments for bins, council tax etc
• Provision of point of sale card/EPOS machines – eg as found in leisure centres, shops etc
• Provision of MOTO (Mail Order and Telephone Order) payment acceptance
• Merchant Acquirer services
• Payment Gateway Services

I would greatly appreciate you providing me information on:

• Current supplier/s names
• Scope of current Contract
• Contract Start Date
• Contract End Date
• Any Contract extension option details
• Approximate timescales for next sourcing/tender exercise
• How the contract was originally awarded, to include any weighting criteria applied
• Annual Value of the Contract
• Annual transaction volume through contract, where known

Information provided to applicant, available upon request None
7347 06.10.20

1. How many members of staff in your authority have any of the words “equality”, “diversity” or “inclusion” in their job title?

2. How many members of staff of your authority have received unconscious bias training in each of the last five years?

1.The Council does not have any members of staff that contain these words in their job title

2. None in each of the last five years. However the Council has trained 270 plus members of staff and its Members in Equality and Diversity during this same period

None
7354 08.10.20

1.For the two periods (a) April, May and June 2019 and (b) April, May and June 2020 please provide the numbers of the following:

1.1 How many pet dogs and cats of people admitted to hospital or who died, were taken into care by the Local Authority or were arranged by the Local Authority to be taken into care? (Please provide the number of dogs and the number of cats as separate figures)

1.2 How many stray dogs were dealt with?

1.3 How many service requests did the dog warden/animal welfare team receive?

1.4 How many complaints about noisy dogs were received?

1.5 How many animal welfare complaints about a) dogs and b) cats were received?

1.6 How many dogs were microchipped in council-supported programmes?

1.7 How many 21-day notices were issued to dog owners who had failed to accurately microchip their dog?

2. Did the Local Authority provide or facilitate a dog walking service for residents shielding from COVID-19?

3. Did the Local Authority provide any other additional animal welfare service for residents shielding from COVID-19?

4. Have any animal welfare staff tested positive for COVID-19?

1.

1.1 Cats = Zero Dogs = Zero

1.2 April, May, June 2019 = 32
April, May, June 2020 = 29

1.3 April, May, June 2019 = 54
April, May, June 2020 = 13

1.4 April, May, June 2019 = 31
April, May, June 2020 = 13

1.5 None, the Council would normally refer animal welfare complaints to other bodies, such as the RSPCA

1.6 None

1.7 None

2. No

3. No

4. No

None
7358 09.10.20

1. The total number of your workforce as a whole

2. The total number of staff who have died FROM Covid 19 within your organisation

3. The total number of staff who have been admitted to hospital as a result of Covid 19

4. The total number of staff who have been properly diagnosed with Covid 19 not requiring hospitalisation

5. The total number of staff who have had to take time off work through isolation procedures not counting when the offices were actually closed

1. 436
2. Nil
3. Nil
4. Nil
5. This information is not held
None
7361 12.10.20

Financial information relating to the following services:

• costs of face to face interpreting services

• costs of telephone interpreting services

• costs of written translation services

I would appreciate it if you could provide us with the above information for the last 2 financial years, the current year and budget for next year?

I would also appreciate if you could please provide me with the following information:

1. The annual cost for each of the services

2. Whether interpreting hourly fee is inclusive of travel or plus costs?

3. How much is the cost per hour?

4. Breakdown of the top 30 most popular languages used over these periods

5. Details of your current provider(s) (company name, date contract was awarded)

6. Spend per language service provider (LSP)

7. When are your current language service contracts with your LSPs due to end?
8. Where do you advertise your face to face interpreting and translation contracts?

9. Name, addresses and contact point(s) for your Procurement Department responsible for awarding Interpreting and Translation contracts

1. We have only used the telephone service:

2018/19 = £81.00
2019/20 = £165.00

2. N/A all on telephone

3. This information is not recorded, its used on an ad hoc basis

4. This information is not recorded

5. Language Line – no contract – ad hoc service

6. 2018/19 = £81.00
    2019/20 = £165.00

7. N/A

8. N/A

9. N/A

None
7363 06.10.20

1. In meeting your duties to homeless households as per Part VII of the Housing Act 1996 (as amended by the Homelessness Reduction Act 2017) how many households have you arranged accommodation for outside of your district / borough in the last four quarters (ie from the quarter starting July 1 2019 to the quarter ending June 30 2020)?

2. How many households have you arranged accommodation for in total in the same time period? Five

3. For both of the above can you breakdown the number of households by those with children and those without?

4. How many notifications of out-of-district placements made by other councils in your district /borough have you received in this time period?

5. Do you have local authority staff procuring accommodation for you to use in meeting your duties to homeless households (as above) in other parts of the country, and if so, where?

1. Q1 = Zero
    Q2 = Zero
    Q3 = Zero
    Q4 = Five

2. Five

3. Single = Three
    Family = Two

4. Six

5. No

None
7365 14.10.20

Information regarding the application and enforcement in the Local Authority of the Filthy and Verminous Properties- Section 83, Public Health Act 1936

Please provide separate annual figures for the most recent 5 calendar years to include 2015, 2016, 2017, 2018 and 2019

1. How many statutory notices have been served under section 83 of the Public Health Act 1936?

2. Of the notices served, for each year, how many were:

  a. Complied with by the occupier
  b. Works undertaken in default by yourselves
  c. Subject to judicial review (please provide reason and details)

3. How many of the individuals you served section 83 notices on were referred to Social Services for either Adult or Children?

4. How many of the individuals served notices under section 83 have had a second or multiple notices served

5. From any works in default undertaken have you successfully been reimbursed your costs from the occupier or individual? Please specify as a percentage of works in default undertaken

6. Do you have additional written processes to help prevent cases recurring in the future (please provide details)?

1.None served in the period 2015 – 2019 inclusive
2.N/A
3.N/A
4.N/A
5.N/A
6.No
None
7366 12.10.20

1. If your organisation uses contingent workers (contractors, temps, freelancers), how many working currently across the organisation?

2. What is the annual spend on contingent workers?

3. If you have any framework and technology platform (Managed Service Programme or Provider /Vendor Management System) to manage the contingent workers?
4. Through what government framework has the service been procured and when is it being retendered or up for renewal?

5. Who is the incumbent Managed Service Provider and what Vendor Management System is being used?

6. Who is the relevant point of contact in the organisation responsible for this process for any retender or renewal?

 

1. The figure for this varies from week to week, however for the week ending 27 September 2020:

Operational Services = 18
Environmental Health and Housing = Four

2. 2019/20 = £882,198

3. Comensura provide the platform to advertise recruitment opportunities

4. ESPO framework managed by Teignbridge District Council. 12 month extension due to be taken November 2020, expiring November 2021

5. Comensura

6. Nikki Gordon, HR Manager, nikki.gordon@northdevon.gov.uk

None
7369 06.10.20

1.The number of these properties that were charged a premium on their council tax

2.The amount of extra revenue earned from any premiums applied (for example, if there were 500 homes that each paid an extra £1,000 a month on top of their usual council tax rate, the total extra revenue would be £5,000)

If possible within the cost limit can I also have:

3.The number of these properties in your local authority area

If possible within the cost limit, can you also break down the information above by the type of vacant property/second home classification you use. For example, “long term empty properties”, “second homes”, “uninhabitable property”, “unoccupied and unfurnished properties”, “unoccupied and furnished property”

Questions one and three were answered by Excel spreadsheet, which is available upon request

2. 2016/2017 as at 31.03.2017 = £76,023.90
2017/2018 as at 31.03.2018 = £86,480.72
2018/2019 as at 31.03.2019 = £83,950.97
2019/2020 as at 31.03.2020 = £181,143.25
2020/2021 as at 31.08.2020 = £305,870.27 (although extracted at 31.08.2020, this figure calculates the premium to the end of the financial year - 31.03.2021)

None
7370 09.10.20

1. How many Electric Vehicle (EV) charging points have you installed in your authority area since 2017? (Please give data broken down by calendar year)

2. How many EV charging points that are currently installed in your authority area are either a) rapid 43kW+, b) fast 7kW – 42kW or c) slow 3-6kW? (Please give data separately)

3. How many EV charging points do you plan to install in your authority area at are either

a) rapid 43kW+, b) fast 7kW – 42kW or c) slow 3-6kW? (Please give data separately broken down by calendar year – if 2025 is too far away, please give details on as much forecast as you have)

4. How many requests lobbying for on-street EV charging points have you received since 2017? (Please give data broken down by calendar year)

1. 2017 = None
    2018 = None
    2019 = None
    2020 to date = None

2. None, as of 9 October 2020

3.The Council is currently in the process of procuring a number of EV charging points. It expects at least seven new EV charging points to be installed on Authority operated car parks by the end 2021. There is also the possibility of the private sector purchasing and installing devices, with many suppliers currently in the process of securing deals with supermarkets and fast food restaurants. This could see many more installed within North Devon

4.On-street parking and enforcement falls under Devon County Council’s remit, therefore you will need to direct this part of your request onto their FOI team: accesstoinformation-mailbox@devon.gov.uk

None
7376 14.10.20

1. The No-deal Brexit risk register; and documents on any contingency planning for leaving the end of the transition periods without an EU-UK free trade deal?

2. Is the Council planning to stockpile goods in preparation for the end of the post Brexit transition period, and what is the Council planning to stockpile?

3. How has the Council spent the extra money allocated by the government for Brexit and transition period preparations?

1.The Council has identified a No-Deal Brexit as a potential risk on its Corporate Risk Register, however this is not a public document which contains sensitive data on a range of risks identified throughout the Council

The Council has considered the implications of releasing the unpublished Corporate Risk Register and has come to the conclusion that, due to the nature of its content, it is subject to the exemption at 36(2)(c) of the Act where disclosure would otherwise prejudice, or would be likely otherwise to prejudice, the effective conduct of public affairs

Releasing the Corporate Risk Register would have a prejudicial effect on the Council’s ability to perform its core statutory functions as set out in the Civil Contingencies Act 2004, ie the identification of risks and hazards and the establishment and implementation of plans to respond to and recover those risks or hazards materialising

The Corporate Risk Register essentially is a document that sets out the risks that have been identified in having an impact on the Council’s ability to carry out its core statutory functions and how it intends to mitigate those risks. Placing this information into the public domain would lead to a significant risk that the plans within the Register may be frustrated by local interference at a critical time, as the Register will describe which service is defined as critical to Council service delivery, how it would be resumed, which support services would be needed etc

Section 36 of the Act is a qualified exemption, therefore the Council must consider the Public Interest Test in determining whether the information should be released or not. The following factors have been considered which favour maintaining the exemption in the public interest:

- It would be imprudent and contrary to the principles of effective risk management to release into the public domain information which may assist someone disrupt Council services and/or target premises and/or key individuals identified in the Corporate Risk Register

- Any such threat may also have health and safety implications in that the wellbeing of staff, visitors and others present in Council buildings might be put at risk; the safety of North Devon residents may also be prejudiced by any consequent interruption to services should information contained in the Register be used to facilitate disruptive activities

- The Register has never been in the public domain and disclosure to you is, for the purpose of the Act, one and the same thing as disclosure into the public domain. To provide the Register would mean there would be a future expectation that they would always be provided and shared with anyone who requested them

The Council has also considered the following factors which favour disclosing the information in the public interest:

- Providing the information would demonstrate openness and transparency to the public, showing what provisions would be in place should they be affected by a no-deal Brexit

- It would demonstrate that the Council has the necessary plans in place for when they are required

On balance, more factors support the public interest in maintaining the exemption and thus outweighs the public interest in disclosure. Section 36 is a prejudicial-based exemption and this factor, combined with the fact that releasing the information would not be just to you as the applicant but to the world at large. If the Register were to fall into the hands of those (such as terrorists, organised criminal groups etc.) who may wish to cause harm/sabotage Council services, this could affect how quickly and successfully it would take for the plans within the Register to be implemented and achieved and also put members of the public and members of staff health and safety at an increased risk

2. The Council has no plans to stockpile goods yet

3. The funding was spent by preparing an advisory support package for local businesses through North Devon Plus, a Local Authority owned business support company

Section 36 of Act
7377 22.10.20 Full disclosure of information held by the Planning unit in relation to 2 The Old School, Old School Lane, Fremington, EX31 3AZ, and in particular, any enforcement allegations against it Information provided to the applicant, with some personal information redacted, where it is not already published via the planning tracker Regulation 13
7379 02.10.20 CON29 information relating to a property at EX31 3FS Applicant advised that no information is held None
7381 12.10.20

Financial information relating to the following services:
• costs of face to face interpreting services

• costs of telephone interpreting services

• costs of written translation services
I would appreciate it if you could provide us with the above information for the last 2 financial years, the current year and budget for next year?
I would also appreciate if you could please provide me with the following information:

1. The annual cost for each of the services

2. Whether interpreting hourly fee is inclusive of travel or plus costs?

3. How much is the cost per hour?

4. Breakdown of the top 30 most popular languages used over these periods

5. Details of your current provider(s) (company name, date contract was awarded)

6. Spend per language service provider (LSP)

7. When are your current language service contracts with your LSPs due to end?
8. Where do you advertise your face to face interpreting and translation contracts?

9. Name, addresses and contact point(s) for your Procurement Department responsible for awarding Interpreting and Translation contracts

1.We have only used the telephone service:
2018/19 = £81.00
2019/20 = £165.00

2. N/A all on telephone

3. This information is not recorded, its used on an ad hoc basis
4. This information is not recorded

5. Language Line – no contract – ad hoc service

6. 2018/19 = £81.00
2019/20 = £165.00

7. N/A

8. N/A

9. N/A

None
7382 08.10.20 Various information covering Finance, HR/Payroll Systems and Tax contracts/systems Information provided in Word table format, available upon request None
7383 02.10.20 CON29 information relating to a property at EX31 1GL Applicant advised that no information is held None
7384 01.10.20

1. Between 1 March and 20 September 2020, how many staff have been furloughed from the Council?

2. Which departments and teams did these staff work in? Please be as specific as possible. If possible, I would like a breakdown of how many staff were furloughed in each department/team

3. How many of these staff are now back at work full-time?

4. In the same time period, how many staff members has the Council made redundant?

5. Which departments and teams did these staff work in? Please be as specific as possible. If possible, I would like a breakdown of how many staff were furloughed in each department/team

6. Does the Council have a redeployment scheme? If so, in the same time period, how many staff have been redeployed, and which departments/teams were staff redeployed into?

1. and 2.

March furlough – None

April furlough – 40 (8 Corporate and Community, 17 Operational Services, 15 Place)

May furlough – 42 (8 Corporate and Community, 19 Operational Services, 15 Place)

June furlough – 42 (8 Corporate and Community, 19 Operational Services, 15 Place)

July furlough – 25 (4 Corporate and Community, 11 Operational Services, 8 Place)

August furlough – 5 (x1 Corporate and Community, 1 Operational Services, 3 Place)

September furlough – None

3. All furloughed staff were back to work by mid-August

4. None

5. Not Applicable

6. Yes it does, but no staff have been redeployed. Staff volunteered to work in different departments/service areas, but no formal redeployment was put in place

None
7385 15.10.20 List of all Council owned Public Toilet properties sold from 1 January 2010 to date, to include actual sale price achieved (including VAT) and where [possible guide price prior to sale

One PC asset sold by the Council between 2010 and 2020:

Down End Public Conveniences, Down End, Croyde for £50,000.00

None
7386 14.10.20

The following documents in relation to all zoos within North Devon Council’s area:

1. The most recent inspection report

2. The most recent stocklist

3. Any mortality lists and/or post-mortem results that may be available

4. Details of instances where a zoo licence has been revoked or an application for licence renewal has been refused, within the last six years

1. and 2. Applicant provided with this information in PDF format, which is available upon request

Some of the information is redacted in accordance with Section 40 (Personal Data)

3. The Licensing team does not routinely ask the zoo premises for post-mortem results, however they do hold one on file from 2018 for Exmoor Zoo which was supplied as an example, which was provided to the applicant (with some personal data redacted) in PDF format, again available upon request

4. No zoo licences have been refused or revoked in the last six years

Section 40 of Act
7390 29.10.20

From 01 January 2017 to 31 July 2020, in CSV/Excel format:

Monthly counts of fly-tips
Monthly counts of fly-tipping by primary waste type
Monthly counts of fly-tipping by land type
Monthly counts of fly-tipping by waste/incident size

Information provided to applicant in requested format, but broken down by quarter as the information is not easily extractable from the system to provide by month. Spreadsheet available upon request None
7391 09.10.20 CON29 information relating to a property at EX31 3BX Applicant provided with the information, where held and also directed to the Council’s website for some of the information None
7392 09.10.20 CON29 information relating to a property at EX32 0PX Applicant advised that no information is held None
7393 14.10.20

Information on every private hire vehicle and hackney carriage that has been licensed by the council on/or before 31st of August 2020, including historic data going back as far as records held, and providing:

- licence number
- vehicle registration number
- make
- model
- licence start and end date

Information provided in Excel format, which is available upon request None
7394 20.10.20

1. The number of households who applied to the council for support from April 1, 2020 to the most recently available date and were found to be legally homeless

Please break this down by:

a) threatened with homelessness– prevention duty owed

b) threatened with homelessness due to service of valid Section 21 Notice – prevention Duty owed

c) already homeless - relief duty owed

2. How many local connection referrals where the council accepted a main duty were received in the same time period (April 1, 2020, to the most recent date)?

By ‘legally homeless’ I mean approaches from households where the council has accepted a homeless duty during the period requested

01/04/2020 – 18/10/2020

a) 928

b) 158

c)258 (this includes those from Prevention falling into relief)

2. Two

None
7395 20.10.20

1. Can North Devon District Council (NDDC) confirm whether or not it has entered into concessionary agreements or contracts with Telecommunication Companies to allow such companies to operate Wi-Fi connectivity systems to operate from NDDC owned street furniture, lampposts or manhole covers within the Council boundaries during the period 2015 to 2020?

2. Can NDDC confirm that copies of the concessionary agreements or contracts will be made available in response to this FOI request after any justifiable redaction?

3. Can NDDC supply a list of the location of the property (ie the property owned or leased by NDDC) that are currently used to site wireless telecommunication masts installed on the roofs or the external walls of such buildings, and the names of the Telecoms companies that have installed and operate such masts in accordance with contracts and agreements between NDDC and the named Telecoms companies

This list should include all masts located on properties, and the contracts/agreements for all listed masts should currently be in effect

4. Can NDDC confirm that copies of the contracts/agreements for all listed masts will be made available in response to this FOI request after any justifiable redaction?

1. The Council has not entered into any such concessionary agreements or contracts as this authority is not responsible for street furniture, lampposts or manhole covers within its boundaries. This falls under the responsibility of Devon County Council

Applicant directed to Devon County Council’s Information Compliance team for this information

2. Not Applicable, see response to 1. above

3. The Council does not have any wireless telecommunication masts installed on any of its properties that are either owned or leased by this authority

4. Not Applicable, see response to 3. Above

 
7396 22.10.20

1.How much rent have you lost, or have had to write-down as a result of CVAs (Company Voluntary Arrangements) your commercial businesses tenants have negotiated since March 2020?

2. Which businesses have you agreed the above CVAs with, if any?

3. How much rent have you lost, or have had to write-down as a result of Covid-related support for businesses in the form of rent relief, rent renegotiations or payment holidays?

4. Have you had rent withheld by Boots (parent company Walgreens Boots Alliance)?

1. None, the Council does not have any such arrangements in place

2. Not Applicable

3. Currently rent to be written off is £3,600.00
There are a number of tenants who have the benefit of a rent deferment. An arrangement in place for tenants to delay paying back rent over 9 months

The deferred payments amount to an estimate around £62,343.00. However at the end of the 9 months arrangement (March 2021), we anticipate this rent being paid. Therefore a firm figure cannot be given

4. No, the Council has not

None
7397 23.10.20 A copy of the initial draft of the Interim Devon Carbon Plan of which you are in possession as a member organisation of the Devon Climate Emergency Response Group Information fully withheld Regulation 12 (4)(d)
7398 05.10.20 CON29 information relating to a property at EX33 2JY Applicant advised that no information is held None
7399 12.10.20

In Excel, as list of Motor Vehicles registered for public hire ie Taxi/Private Hire/Hackney Carriage that were either issued a new or renewal licence in the period 1st May 2020 to 30th September 2020, providing:

1. Vehicle registration number
2. Manufacturer (Make)
3. Model
4. Licence issue date
5. Licence expiry date

Information provided in Excel format, which is available upon request None
7400 23.10.20 Copy of pre-application enquiry response provided by the Council, dated 15.01.2014 in relation to planning application 72061 Information provided in response, with the consent of the planning applicant None
7401 23.10.20 Copy of pre-application enquiry response provided by the Council, dated 15.01.2014 in relation to planning application 72061 Information provided in response, with the consent of the planning applicant None
7402 23.10.20 Copy of pre-application enquiry response provided by the Council, dated 15.01.2014 in relation to planning application 72061 Information provided in response, with the consent of the planning applicant None
7403 23.10.20 Copy of pre-application enquiry response provided by the Council, dated 15.01.2014 in relation to planning application 72061 Information provided in response, with the consent of the planning applicant None
7404 16.10.20 CON29 information relating to a property at EX32 8JH Applicant provided with the information, where held and also directed to the Council’s website for some of the information None
7405 13.10.20

Information about the Council's digitisation of Playground inspections, as per Westminster Government's push for Local Councils to move to a digital approach for managing its assets and tasks, and its affect on budgets

- how many Playground and/or Play Area inspections are carried out each week for Playgrounds / Play Areas you are responsible for?

- Are these inspections completed by an in-house Council team or are they conducted by a contracted 3rd party company?

- Does the Council use digital play inspection software for recording and managing these inspections? If yes, which software is used and how much does it cost the Council on an annual basis for this solution?

The Parks team uses a software package called All on Mobile to record the Council's play area inspections. This is carried out through the grounds maintenance contract with the software being supplied through the contractor Tivoli

The Council is responsible for the management of 27 play areas throughout North Devon

- Four play areas are inspected daily
- 13 play areas are inspected three times per week
- 10 play area are inspected once per week

The cost of this service is approximately £3,600 per annum

None
7406 08.10.20 CON29 information relating to a property at EX16 9JT Applicant advised that no information is held None
7407 08.10.20 CON29 information relating to a property at EX31 3UN Applicant advised that no information is held None 
7408 08.10.20 

The most up-to-date list of all business (non-residential) property rates data for t local authority that currently hold a credit on their account, and including the following fields:
(a) Addresses of all commercial properties
(b) The names and addresses of the ratepayer of the property referred to in (a) if they are NOT a sole trader or individual
(c) The amount by which the account is in credit
(d) The rating year that the credit arose
(e) The Billing Authority Property Reference Number

Please confirm the date that the data was generated from your system. I appreciate that properties owned/rented by individuals are personal information and such personal data (ie the Firm's Trading Name) would be excluded from my request in terms of Section 40(2) of the Freedom of Information Act 2000. In such cases, please provide the remaining information with the Firm's Trading Name either blank or listed as 'individual'. Please provide this as machine-readable as either a CSV or Microsoft Excel file

Information fully withheld from disclosure as the Council considers that the release of this information would be likely to prejudice the prevention and detection of crime

Instead, applicant was direct to the following dataset that is updated on a quarterly basis:

All NDR Credit Balances: total amount refunded, number of refunds, total amount of outstanding credit and number of outstanding refunds
http://www.northdevon.gov.uk/viewblob/?DS=2000&ID=AF8B906A-F38F-4343-B2C6-F8CE2482B6DD  

Section 31 (a) of Act
7411 16.10.20 CON29 information relating to a property at EX37 9QA Applicant advised that no information is held None
7413 15.10.20

1. The current number of licensed Private Hire operators within the licensing authority and their business contact details

2. The current number of Licensed Taxi (Hackney Carriage) operators within the licensing authority and their business contact details

3. The current number of Licensed Private Hire Drivers within the licensing authority

4. The current number of Licensed (Hackney Carriage) Taxi Drivers within the licensing authority please.

5. The current number of licensed Private Hire Vehicles, their age,(year of manufacture) make and model

6. The current number of Taxis (Hackney Carriages), their age (year of manufacture), make and model

Information provided to the applicant in both PDF and Excel formats with some personal data redacted, which is available upon request Section 40 of Act
7416 09.10.20 CON29 information relating to a property at EX31 3DW Applicant advised that no information is held None
7417 12.10.20

Freedom of Information/Environmental Information Regulations


1. In which department/directorate and service are your advisers on FOI/EIR located?
2. Which director has overall responsibility for the Council’s FOI/EIR service?
3. If different, in which department/directorate and service are your administrators for FOI/EIR located (eg customer services)?
4. What IT system do you use for recording and reporting on FOIs/EIRs?
5. Do you publish responses to FOI/EIR on your website?
6. What other governance or information management subjects do your FOI/EIR advisers advise upon (eg subject access requests, GDPR, police disclosure) Data Protection, Subject Access Requests, police requests
7. Which team or officers handle Information Commissioner cases on FOI/EIR?
8. If your FOI/EIR advisers offer advice to other bodies (eg parish councils, schools), please state which kinds of bodies are advised

Complaints

9. In which department/directorate and service does your Complaints Service sit?
10. Which director has overall responsibility for the Council’s Complaints Service?
11. If different, in which department/directorate and service are your administrators on Complaints located?
12. What IT system do you use for recording and reporting on complaints?
13. Which team or officers handle Ombudsman cases?
14. If your Complaints Officers offer advice to other bodies (eg parish councils, other authorities), please state which kinds of bodies are advised

Reporting

15. To which bodies within the council is FOI/EIR performance reported (eg directorate leadership teams, senior leadership team, scrutiny committee)?

16. To which bodies within the Council is Complaints performance reported (eg directorate leadership teams, senior leadership team, scrutiny committee)?

Freedom of Information/Environmental Information Regulations

1. Legal Services
2. Chief Executive
3. N/A
4. Iken
5. Yes, an anonymised Monthly Disclosure Log is published: https://www.northdevon.gov.uk/council/data-protection-and-freedom-of-information/disclosure-log/
6. Data Protection, Subject Access Requests, police requests 7. Legal Services. Solicitor and Data Protection Officer carries out Internal Reviews of FOI and EIR responses
8. No formal arrangements in place, but some FOI advice has been provided to Parish/Town Council's in the past

Complaints

9. Customer and Corporate Communications
10. Chief Executive
11. N/A
12. Granicus-Firmstep Ltd
13. Feedback, within Customer Services
14. N/A

Reporting

15. Senior Management Team
16. Senior Management Team

None
7415 28.10.20

A list of the limited companies and public limited companies first that were eligible that have not yet applied for Covid-19 business grant

Information fully withheld from disclosure as it is considered that the release of this information would be likely to prejudice the prevention and detection of crime and therefore the Council considers that this information is exempt from disclosure under Section 31(1)(a) of the Act

Section 31 of Act
7418 29.10.20

1. Do you use a CRM in your Council?

2. Please confirm what platform or
product is used?

3. Please provide me with a copy of any review reports or audits you have undertaken in relation to your Customer Relationship Management (CRM) system.
If you do not have a CRM, please send me any review reports or audit reports undertaken on whatever system you use to record, track and monitor queries from members of the public

4. Please provide me with copies of the annual report on complaints trends and responses from 2018 to date or a url which points me to these reports

1. Yes
2. Granicus Gov Service – details of which can be found on our Contracts Register: https://procontract.due-north.com/ContractsRegister/Index?p=696a9836-1895-e511-8105-000c29c9ba21&v=1  
3. N/A
4. N/A

None
7419 22.10.20

For each of the Calendar years 2018, 2019 and 202, broken down by dogs and cats:

1. How many dogs and cats have been investigated by your councils under suspicion of being brought to the UK illegally

2. How many of these pets were found to have been illegally imported into the UK

3. How many of the pets taken by your council for being illegally imported were returned to owners once quarantine and veterinary payments were met

4.How many pets have had to be euthanised having been illegally brought to the UK

5. List the three most common breeds of dog that you have had to seize as a result of having been illegally imported into the UK (NB. if data is not available anecdotal evidence will be helpful

1. 2018 = Zero for both cats and dogs
   2019 = Zero for both cats and dogs
   2020 = Zero for both cats and dogs

2. Not Applicable

3. Not Applicable

4. This information is not held

5. Not Applicable

None
7421 21.10.20

CON29 information relating to a property at EX34 7HB

Applicant provided with the information, where held and also directed to the Council’s website for some of the information

None
7422 28.10.20

1. Did the council provide Business Rate Relief due to coronavirus COVID (19) to any English Language Schools?

2. If any relief was provided, how many language schools was the relief provided to?

3. If relief was provided, what rationale was used to provide the relief to award the relief to the Language Schools?

4. If relief was provided, the minutes of any meetings held where the decision was made, or any correspondence or evidence used to make the decision?

1. No

2. N/A

3. N/A

4. N/A

None
7423 28.10.20

a) The total number of empty residential properties within the council boundaries currently. I am requesting information in regards to both council owned residential property/social housing and privately owned housing where available

b) The above split by the reasons that they are empty, other councils have provided reasons such as:

Unoccupied and furnished
Unoccupied and unfurnished
Unoccupied awaiting probate
Unoccupied after probate
Waiting to be removed from the list
Unoccupied Annexes
Empty boat/caravan
Mortgagee in possession
Unoccupied held for a Minister of religion
Unoccupied due to receiving care
Occupation prohibited by law
Owner detained elsewhere

Applicant provided with the information held in Excel format, which is available upon request

None
7424 15.10.20

accidents reported by BT (British Telecommunications PLC) since 2000 which has resulted in employees taking more than seven consecutive days absent off work as a result of suffering Acoustic Shock under RIDDOR guidelines

All accidents reported by other companies or individuals that has resulted in employees taking more than seven consecutive days off due to Acoustic Shock since 2000 under RIDDOR guidelines

Applicant advised that the Council has not received any such accident reports, and therefore holds no applicable information

None
7425 19.10.20

1.The number of complaints received about Council Tax, for each calendar year since 2015

2. Any assessment made of staff hours spent processing these requests in each calendar year

1. The information is not held prior to October 2017 due a change of software used to record complaints:

1 October – 31 December 2017 = Two
2018 = 28
2019 = 15
2020 to date = Nine

2. This information is not recorded

None
7426 23.10.20

CON29 information relating to a property at EX34 0DQ

Applicant advised that no information is held

None
7427 23.10.20

CON29 information relating to a property at EX31 4AP

Applicant advised that no information is held

None
7428 23.10.20

CON29 information relating to a property at EX34 9PT

Applicant provided with the information, where held and also directed to the Council’s website for some of the information

None
7429 15.10.20

CON29 information relating to a property at EX16 8FD

Applicant advised that no information is held

None
7430 15.10.20

CON29 information relating to a property at EX31 2DB

Applicant advised that no information is held

None
7432 19.10.20

1. What SEIM (Security Event and Incident Management) solution is used by your organisation?

2. When does your SEIM platform license subscription/contract come up for renewal?

3. If the SEIM (Security Event and Incident Management) solution was purchased via third party please disclose the contracting party’s details?

4. Do you outsource your security management to a third party (managed security service provider)? If so can you disclose the name of the managed security service provider

5. When does the current service contract from the current SIEM provider end?

6. When does the current service contract from the current managed security service provider end?

7. Can you provide the email address of the individual that is responsible for your IT Security?

1. This information was withheld under Section 31(1)(a) as disclosure under the Act would or would likely to prejudice the prevention or detection of crime

2. December 2020

3. Lan2Lan Ltd

4. No

5. December 2020

6. N/A

7. Nina Lake, Business Information Systems Manager, nina.lake@northdevon.gov.uk

Section 31 of Act
7433 15.10.20

1.All accidents reported by BT (British Telecommunications PLC) for Noise Induced Hearing Loss (NIHL) since the year 2000 which has resulted in an absence of their employees of more than three or seven working days in line with the correct accident reporting procedure for RIDDOR guidelines under the Health and Safety at Work Act 1974

2. All accidents reported by any other companies or individuals for accident since the year 2000 relating to Noise Induced Hearing Loss (NIHL) which has resulted in a period of absence of more than three or seven working days under the RIDDOR guidelines in line with the Health and Safety at Work Act 1974

Applicant advised that the Council has not received any such accident reports, and therefore holds no applicable information

None
7434 23.10.20

CON29 information relating to a property at EX34 0DX

Applicant advised that no information is held

 
7435 15.10.20

Up to date Names, Job Titles, telephone numbers and email addresses for the following;

Chief Executive
Deputy Chief Executive
Chief Information Officer
Chief Digital Officer
Senior Information Risk Owner
Director of IT/ICT/IM and T/Digital/ Information/Technology
Director/Head of Finance
Chief/Deputy Operating Officer
Head of Cyber Security
Department Directors/Heads
Chair
Councillors

In addition if you have an up to date 2020 senior staff organisation or structure chart could you please forward a copy to me in either Excel or pdf format

Chief Executive/Head of Paid Service
Please refer to the following link where this information is published on our website: https://www.northdevon.gov.uk/council/chief-executive-and-senior-management/

Deputy Chief Executive This position is not held

Chief Information Officer This position is not held but falls under the remit of Nina Lake, Business Information Systems Manager, nina.lake@northdevon.gov.uk 01271 388232

Chief Digital Officer This position is not held, but falls under the remit of Nina Lake, Business Information Systems Manager, 01271 388232

Senior Information Risk Owner – Nina Lake, Business Information Systems Manager, 01271 388232

Director of IT / ICT / IM and T / Digital / Information / Technology – The Council does not hold this position, however the Business Information Officer reports to the Councils Chief Executive

Director / Head of Finance
Please refer to the first link as given above where this information is published on our website

Chief / Deputy Operating Officer – The Council does not hold this position

Head of Cyber Security – This falls under the remit of Nina Lake, Business Information Systems Manager, 01271 388232

Department Directors / Heads – Please refer to the link as already given above for all Heads of Service

Chair -https://democracy.northdevon.gov.uk/mgUserInfo.aspx?UID=115

Councillors – Councillor details are published on the website via the following link: https://democracy.northdevon.gov.uk/mgMemberIndex.aspx?bcr=1

senior staff organisation or structure chart in either Excel or pdf format - Please refer the Senior Management team link as referred to above, this is not held in Excel/PDF format

Applicant also referred to the following web pages useful:

Accountability at North Devon Council:
https://www.northdevon.gov.uk/council/data-protection-and-freedom-of-information/privacy-and-data-protection/data-protection-officer/accountability-at-north-devon-council/

Postal Address for Officers and Councillors:
https://www.northdevon.gov.uk/do-it-online/contact-us/write-to-us/

None
7437 27.10.20

1. Who is responsible for your Windows 10 environment? Name/Role and contact details if available

2. How many end users do you have across the organisation?

3. How many Windows end point devices do you have?

4. Roughly what percentage are running on Windows 7?

5. Do you still use Java, Flash or Internet Explore based applications?

6. Are you Cyber Essentials Plus accredited?

7. Do you have any devices that require Windows 7 connectivity such as SMB1?

8. Who is responsible for IT Security? Name / Role and contact details if available

1. Nina Lake, Business Information Systems Manager, care of mail to:ictservicedesk@northdevon.gov.uk, 01271 388232
2. 420
3. 420
4. 2%
5. Yes
6. No
7. No
8. 8. As 1. above

None
7440 26.10.20

1. How much in Small Business Grants the council has awarded since the scheme was introduced

2. A list of businesses that received this grant

1. To date, the total amount paid is £42,945,000

2. It is considered that the release of this information would be likely to prejudice the prevention and detection of crime and therefore the Council considers that this information is exempt from disclosure under Section 31(1)(a) of the Act

Section 31 of Act
7441 22.10.20

1. How much the Council is paying out to the Freedom Centre and their subsidiaries in housing benefit in total over the 13 houses the bought with money from the national lottery for to help the homeless etc.?
2. How much the Council is paying to rent any office space at the Freedom Centre?

3. Details of any funding given to the Freedom Centre by the Council over the course of a year

1. Since the beginning of this financial year North Devon Council has paid a total of £257,518.34 to Freedom Housing in Housing Benefit payments
2. North Devon Council pay Freedom Community Alliance an annual amount of £3,429.96 for office space

3. Through a variety of current contracts North Devon Council in this financial year will pay Freedom Community Alliance £106,000

None
7443 20.10.20

How many unaccompanied asylum seeking children has your council volunteered to support since the beginning of The National Transfer Scheme?

Please could you break your answer down into each individual month since the scheme was created from July 2017 - September 2020. eg July 2017, August 2017, September 2017, October 2017 etc. until September 2020

Definitions:
The National Transfer Scheme was launched to encourage all local authorities to volunteer to support unaccompanied asylum-seeking children (UASC)

In support of the scheme, the government increased funding for UASC from £24,675 to £41,610

Please follow this link for more information https://www.gov.uk/government/news/government-launches-national-transfer-scheme-for-migrant-children

Children count as under 18

Please note this is a voluntary scheme so you may not have taken part

Applicant advised that their request relates to unaccompanied asylum seeking children which (under our two tier arrangement) is managed by Devon Children’s Services

Devon County Council has signed up to the transfer scheme. As such, any requests for the information should be directed to their FOI team

None
7445 30.10.20

CON29 information relating to a property at EX35 6BS

Applicant provided with the information, where held and also directed to the Council’s website for some of the information

None
7446 30.10.20

CON29 information relating to a property at EX34 0HS

Applicant provided with the information, where held and also directed to the Council’s website for some of the information

None
7449 22.10.20

Energy/Utility Contract information

Provided in table format within e-mail, which is available upon request

None
7453 30.10.20

CON29 information relating to a property at EX32 7FY

Applicant provided with the information, where held and also directed to the Council’s website for some of the information

None
7456 27.10.20

Applicant wishes to know the identity of the person who reported them to the Council

Applicant advised that the Council does not hold this information as it was verbally provided to the Leader of the Council, who then raised with an officer, but did not divulge the complainant’s identity. Therefore, as no written recorded of the complainant is held, then the Council does not hold the requested information

Section 40 of Act
7457 29.10.20

1. How many craft (construction trade operative) workers are currently employed by your council?

2. How many craft workers in your council are currently employed on the Red Book national agreement?
• Red Book national agreement
• Red Book terms and conditional with different pay rates
• On a hybrid agreement with Green Book rates of pay
• All on Green Book terms and conditions
• Any other arrangements

3. Please provide details of rates of pay for craft workers and grades in your council?

4. Does your council engage any private construction contractors to deliver craft work?

5. If so which companies are engaged? What council contracts are they delivering? And when do these contract(s) expire?

1. Zero

2. Zero

3. N/A

4. Yes

5. All live contracts that are currently in place for the Council can be viewed via the Council’s Contracts Register: https://procontract.due-north.com/ContractsRegister/Index?p=696a9836-1895-e511-8105-000c29c9ba21&v=1 and will include the expiry dates

The register can be filtered by CPV code which provides categories of goods, works and services, for instance CPV 45000000-7 on construction work to show details of all active contracts the Council has in this category

None
7460 29.10.20

• How many cloud data breaches have occurred within your organisation in 2019 and 2020?
• How many cyber attacks have occurred within your organisation in 2019 and 2020?
• How many ransomware attacks have occurred within your organisation in 2019 and 2020?
• How many data loss incidents have occurred as a result of lost or stolen devices storing your organisation’s data (such as USB flash drives, Hard Drives, Solid State Drives, mobile phones or laptops) within your organisation in 2019 and 2020?

Please split any data supplied separately for 2019 and 2020

Cloud data breaches 2019 = 0
Cloud data breached 2020 = 0
Cyber attacks 2019 = 0
Cyber attacks 2020 = 0
Ransomware attacks 2019 = 0
Ransomware attacks 2020 = 0
Data loss incidents 2019 = 0
Data loss incidents 2020 = 0

None