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We are currently experiencing high demand for these support payments and our team are very busy processing the applications.

In order for us to process your claim as soon as possible, please try to avoid contacting us once you have made your application.

We we will notify you of the outcome of you applications as soon as possible. If you do need to contact us in exceptional circumstances only, please email

Workers on a low income who need to stay at home and self-isolate may be entitled to a payment of £500 through the Test and Trace Support Payment scheme.

Apply for a Support Payment

Who can apply?

You can apply for a self-isolation payment if you are aged 16 or over and you:

  • You have been told to self-isolate by NHS Test and Trace on or after 28 September 2020 – either because you have tested positive or you have been in close contact with someone who has
  • From 16 August 2021 if you are fully vaccinated or if you are under 18 years and 6 months old, you will not need to self-isolate if you have been in contact with someone who has tested positive, in which case you will not be eligible for a payment. You will still have to self-isolate if you test positive and you may then be eligible for a payment
  • you have been given an 8-digit reference number provided by NHS Test and Trace
  • or you are the parent or guardian of a child or young person is aged 15 or under (or 25 or under with an Education, Health and Care Plan (EHC)) who normally attends an education or childcare setting and they have been told to self-isolate by NHS Test and Trace or by their education or childcare setting because they have been identified as a close contact of someone who has tested positive for COVID-19 so long as the start date of their isolation period is on or after 8 March 2021. If your child has tested positive for Covid-19, you will need to make an application under your name as once you are contacted by NHS Test and Trace and told to isolate yourself. This is limited to one parent or guardian per household for the child or young person’s self-isolation period
  • live in North Devon district
  • have a job or are self-employed
  • are unable to work from home and will lose income as a result

You also need to be currently receiving one of the following benefits:

  • Universal Credit
  • Working Tax Credit
  • income-based Employment and Support Allowance
  • income-based Jobseeker’s Allowance
  • income support
  • housing benefit
  • pension credit

You must also agree to comply with the notification from NHS test and trace and self-isolate.

Discretionary payments

You may be eligible for a £500 discretionary payment if you do not currently receive any of the benefits mentioned above but you meet all the other eligibility criteria, and:

  • you are able to demonstrate that you will suffer financial hardship by having to self-isolate
  • students, including those on their summer break, do not qualify for this payment

You must also agree to comply with the notification from NHS test and trace and self-isolate.

What information do I need before I start my application?

Please ensure that you have the below information available before starting the application:

  • your National Insurance number
  • your 8-character NHS Test and Trace Account ID
  • your most recent bank statement, wage slip or proof of self-employment
  • if you are applying due to your child being told to self-isolate you will need their test and trace account ID number OR a communication from their education or childcare setting confirming they need to self-isolate, OR if they are 25 or under with an Education, Health and Care Plan (EHC)) a screen shot of the NHS Covid APP telling them to self-isolate and evidence that they have an Education, Health and Care plan

You will not be able to complete the form without these details and will need to upload the evidence in order for the claim to go through.

How much is the payment?

You may be supported by a lump sum payment of £500

How do I get in touch with you if I have any queries?

You can either mail or call us on 01271 388877.

This email inbox is monitored daily and we will contact you as soon as possible regarding your claim/query.

In order for us to make payment to customers as soon as we can, please only call us about your Test and Trace payment if you have not heard anything from us after 3 working days of making the claim/query. 

Will this payment be taxed?

This payment will be subject to income tax. It will not be subject to National Insurance contributions.

How long will this be in place for?

The scheme will run until 30 September 2021.

Can I claim this payment more than once?

Yes, if you are told to self-isolate on more than one occasion between 28 September 2020 and 30 September 2021 you can claim for each time.

Can I claim this payment on behalf of my family members? 

Applications are for one person only and any further applications within the same household must be made by each individual.

When did this come into force?

These changes came into effect on 28 September 2020, alongside the legal duty to self-isolate.

What are the penalties for not self-isolating?

As well as new support measures, from 28 September, you could also be fined if you do not stay at home and self-isolate following a positive test result for COVID-19. Or if you are contacted by NHS Test and Trace and instructed to self-isolate because you are a contact of someone who has had a positive test result.

From this date, if you test positive for COVID-19, it will also be an offence to knowingly provide false information about your close contacts to NHS Test and Trace.

Failure to comply with these requirements may result in a fine of up to £10,000.

If you need any support with shopping or collecting medication whilst isolating please call 01271 388280 and we can make arrangements to see if we are able to assist you.