Contract Holder

The “Contract Holder” must be a registered Director or authorised person of the trading property, day-to-day activities and requests can be allocated to an appointed person by the Contract Holder. All invoices must be issued to the Business (unless there isn’t one, in which case will be in the name of the Trader)

The trade waste team will only liaise with the Contract Holder with regards to amending the agreement in any way for example collection frequency, amount of bins, changes of customer details and issues or invoicing. If you would like to nominate someone else to take over the day-to-day communication (for example facilities manager or receptionist) but retain yourself as having ultimate control of the agreement, we can also accommodate this.

For blocks of holiday lets/flats or office blocks we do recommend that a management company or one person takes the lead for the entire block; however it must be understood that the Contract Holder will be ultimately responsible for everyone. The Contract Holder will have to make their own private financial arrangements with anyone else detailed within the agreement. All parties will be able to communicate with us however the Contract Holder will be the only person able to make changes to the agreement.

Collection Address

The Collection Address is the site which the Contract Holder has instructed us to collect the waste from.

The Collection Address and the invoicing address do not have to be the same.

Collection Point

A location at the Collection Address where the bins will be collected from.

All Equipment must be presented kerbside for us from 6am to collect, unless there is no safe and/or accessible kerbside at the property.

Any Collection Point that is different to kerbside must be agreed in writing with a Commercial Waste Officer.

If you need to change or discuss your Collection Point please contact the trade waste team on 01271 318508.

Duty of Care Waste Transfer Note

This document is required to be signed annually by the Contract Holder. It details the types of waste that falls part of your trade waste agreement and where to collect it from. If there are multiple sites that waste is collected from a single collection point, each site must be listed on the Duty of Care. 

A Waste Transfer Note is your only proof that you have instructed a licenced waste carrier to collect and dispose of your waste; similarly it is our evidence that we have been instructed by you to collect and dispose of your waste.

It is a legal requirement for you and us to retain a copy of your duty of care waste transfer note for a period of two years.

The Equipment

The Equipment is anything we provide to you to store your waste. We provide customers with different sizes and colours of bins and bags for various items.

All trade waste bins are black in body, blue lidded and carry a “Trade Waste Service” sticker with the collection address printed on the front. All recycling Equipment will have a sticker indicating the correct receptacle on the front for easer of the customer and our crews.

All Equipment provided to the customer is rented equipment, it remains the property of North Devon Council and therefore must be properly taken care of and maintained as detailed within clause 3 of the terms and conditions. 

If you require additional or replacement containers, boxes or bags please contact the trade waste team on 01271 318508.

Equipment Weight and Volume

• 240 Litre Container – maximum weight 250kg
• 360 Litre Container – maximum weight 250kg
• 660 Litre Container – maximum weight 250kg
• 1100 Litre Container – maximum weight 500kg

Acceptable waste

Your Duty of Care Waste Transfer Note will indicate which waste we have agreed to collect as part of your agreement.

Collection of general refuse and/or recyclable material or any waste that is not Excluded Waste

Any recycling Equipment that you have will have a visual sticker of what receptacle is permitted within that particular container.

All non-recyclable waste (refuse) must be bagged even inside the containers. All recyclable waste can be presented loose inside the Equipment. 

Excluded Waste

List of items not included in any trade waste agreement, please note that this list is updated continuously. If you would like advice for any particular items please contact the trade waste team on 01271 318508.

Builders waste, carpet, steel framed windows, soil, charcoal, liquid waste, non-burnable construction material, demolition debris (especially plasterboard or gyproc board), gas cylinders, beer kegs or any other pressure cylinders, petrol, oils, greases, solvents or paints, animal or human remains or waste, acid or caustic substances, clinical, pathological and biological wastes, asbestos substances, tree trunks, electrical goods according to the Waste Electrical and Electronic Equipment (WEEE) Directive including telephones and fluorescent tubes, drugs or poisons, motor vehicle batteries, motor cycles, motor engines and other major parts of motor vehicles, trailers or similar items. Larger items such as wooden pallets, white goods, ladders, TV stands, radiator covers, chairs, tables, or similar items must be taken to a recycling centre. 

Please note that our Bulky Waste collection service is only available for domestic residents, we cannot take any items from commercial properties.