Where do we enforce?

North Devon Council Civil Enforcement Officers are only permitted to issue Penalty Charge Notices in off street parking places, as detailed in the North Devon (Off Street Parking Places) Order

Devon County Council is responsible for on-street parking enforcement.

What is a Penalty Charge Notice?

A Penalty Charge Notice is a document issued when a vehicle is observed not complying with rules of the parking place.

Why have I been issued with a Penalty Charge Notice?

A Civil Enforcement Officer has observed and evidenced that your vehicle was not complying with the rules of the parking place. A Civil Enforcement Officer is permitted to issue Penalty Charge Notices for a number of contraventions.

It is important to check the signage in our car parks to make sure that your vehicle is complying with the rules.

How much do I have to pay?

Depending on the contravention observed the Penalty Charge Notice may be for lower rate (50 pounds) or higher rate (70 pounds). However, if you pay within 14 days then a 50% discount is applied.

How do I pay?

  • Use our secure online payments system to pay with your credit or debit card
  • Via credit or debit card using our 24 hour, automated telephone payments line. Call 0300 456 0546
  • By post - cheques and postal orders should be made payable to North Devon Council. Send your payment quoting your reference number, name and address to: North Devon Council, Council Tax, PO Box 379, Barnstaple, EX32 2GR
  • In person by visiting one of our offices

Will the penalty charge increase?

Yes. The 50% discount will only apply for the first 14 days after the date on which the Penalty Charge Notice was issued (25 pounds / 35 pounds). After 14 days the full amount is payable (50 pounds / 70 pounds). After 56 days, if payment not received, a charge certificate is issued and the amount payable increases by a further 50% (75 pounds / 105 pounds)

After 70 days, if payment not received, the outstanding amount will be registered with the Traffic Enforcement Centre at Northampton County Court and Court fees will be added. Action after this time may result in the outstanding amount being sent to an Enforcement Agency and further charges being applied.

What if I disagree with a Penalty Charge Notice?

If you feel a Penalty Charge Notice has been issued incorrectly you can submit an appeal. Information on how to appeal is found on the back of the Penalty Charge Notice. PATROL provides useful information on the appeals process.

Appeals made within 28 days of date on the Penalty Charge Notice are informal challenges. If your appeal is not upheld by us at this stage there is an opportunity to make a further appeal once you receive a letter called a Notice to Owner. This will be issued after the 28 days have expired.

Please note that the options at this stage are to either pay or appeal. If you intend to make a further appeal you must not pay. Once a Penalty Charge Notice has been paid, the opportunity to submit any further appeal is no longer available.

All appeals must be submitted in writing. You can do this online or by post to: Parking Team, North Devon Council, PO Box 379, Barnstaple, EX32 2GR

Make an informal challenge online

It is recommended that you view PCN details. This provides you with the opportunity to view photos of your vehicle showing why the notice was issued.

Appeals made after receiving the Notice to Owner, are formal representations. If your appeal is not upheld by us at this stage, you will be issued with a Notice of Rejection letter.

If, after receiving the Notice of Rejection letter, you still feel that the Penalty Charge Notice was issued incorrectly you have 28 days to submit a further appeal to the independent Traffic Penalty Tribunal (link to www.trafficpenaltytribunal.gov.uk). Instructions on how to appeal to the Traffic Penalty Tribunal are provided within the Notice of Rejection letter.