image - corner image

Penalty charge notice (PCN) guidance


Please note that all PCN enquiries and challenges/representations must be made in writing. You cannot challenge your PCN by telephone or by visiting any of the council offices.

Who is legally responsible for a Penalty Charge Notice?



The registered keeper/owner is legally responsible even if they were not the driver at the time of the contravention.

Appeal stages



First stage



Challenge – this is responded to by North Devon Council prior to the formal identification of the registered keeper of the vehicle.

Second stage



Formal representation – to a Notice to Owner – this is also responded to by North Devon Council

Third stage



Appeal to the Traffic Penalty Tribunal – if your formal representation is rejected a form is also sent which will give details on how to appeal to the Traffic Penalty Tribunal

How to challenge



All challenges must be made in writing. You cannot challenge your Penalty Charge Notice by telephone or by visiting any of the council offices.

The first stage challenge must be received in writing to the address on the Penalty Charge Notice no later than the last day of the period of 14 days beginning with the date on which the notice was served (please see contact details on this page). It is essential that as much information and evidence as possible is provided. If your challenge is rejected at this stage you will be given the chance to pay the Penalty Charge Notice or await the Notice to Owner and make a formal representation. Please note that if you challenge no later than the last day of the period of 14 days beginning with the date on which the notice was served the council usually re-offer the discount for a further 14 days from the date of the letter.

If you wish to contest the matter further, you should not make payment but await the issue of a Notice to Owner (NTO) to the registered keeper. This will be sent at least 28 days after the service of the Penalty Charge Notice.

Please note: if you choose not to make payment and await the issue of a Notice to Owner to make a formal representation, the opportunity to pay the penalty charge at the reduced rate will not be available and the full amount will be required.

Notice to Owner



A Notice to Owner is a document produced after North Devon Council has contacted the Drivers Vehicle Licensing Agency (DVLA) to confirm the identity of the registered keeper of the vehicle. This notice will confirm to the registered keeper that the penalty charge amount is still outstanding and will also provide details of the available options. The registered keeper can pay the amount owed, or they have the right to make a formal representation contesting the Penalty Charge Notice. Details on how to do this are provided on the Notice to Owner.

If the formal representation is rejected at this stage the registered keeper will be sent a Traffic Penalty Tribunal “Notice of Appeal” form with the letter of rejection. This provides the opportunity to appeal to an independent adjudicator whose decision is final and binding on both parties. If you wish to appeal the rejection decision this form must be used to make the appeal within 28 days.

If the appeal to the Traffic Penalty Tribunal is unsuccessful, the registered keeper will be required to pay the outstanding penalty charge within 28 days of receiving written confirmation of the adjudicator’s decision. If payment is not received within this timescale a Charge Certificate will be issued to the registered keeper which increases the amount due by 50% and requested to make payment within 14 days. There is no further right to appeal at this stage.

If payment is still not made, the unpaid Charge Certificate is registered as a debt at the Traffic Enforcement Centre (TEC) (Northampton County Court) and a sum to cover Court costs is added at this stage. An Order for Recovery will be posted as notification. If the debt is not paid or a witness statement made within 21 days, North Devon Council may apply to the court for a Warrant of Execution, which authorises recovery of the unpaid amount using bailiffs which will result in the additional costs of bailiff fees.

The Traffic Penalty Tribunal website external website has further information.

Witness statement



A witness statement is a statement by the person against whom the debt has been registered. The appropriate form is issued by North Devon Council when sending out the Order for Recovery as notification that the unpaid Charge Certificate has been registered at the court.

A witness statement is only made if:
  • the penalty charge was paid in full within 28 days – details and proof must be provided of the date of payment, the method of payment etc.
  • the Notice to Owner was not received
  • a representation was made to North Devon Council and a reply was not received within 28 days
  • an appeal was made to the Traffic Penalty Tribunal against North Devon Council’s decision to reject your representation within 28 days but no response was received to the appeal
Please note: proceedings for contempt of court may be brought against you if you make or cause to be made a false statement of truth without an honest belief in its truth.

For further information, see the Traffic Enforcement Centre (TEC) website external website.

Contact details



If after reading the guidance you still wish to challenge the PCN, either challenge PCN or see alternative contact details below.

If you wish to pay the Penalty Charge Notice, you can either pay PCN to pay online or see alternative payment methods below.

How to pay



In person



For credit/debit card, cheque or cash payments, please visit reception at:

North Devon Council
Civic Centre
Barnstaple
Devon
EX31 1EA

Sealed payments (not cash) may be hand-delivered to the ”NDC” letterbox at the entrance to the Civic Centre.

The Civic Centre opening hours are Monday to Friday between 9.00 am and 5.00 pm.

By telephone



For credit/debit card payments please telephone 01271 329539. This is a 24 hour service.

By post



Cheques/postal orders to be made payable to “North Devon District Council” and to be sent to:

Parking Office
North Devon Council
Civic Centre
Barnstaple
Devon
EX31 1EA

Receipts will only be issued if specifically requested.

Online



For credit/debit card payments, pay PCN.



Fix this page
Cookie compliance
alert to users
How we use cookies. How to change your settings.
Translation
Service not Working? See our Translation page.