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Planning service - our commitments to you

Customer charters

  • The NDC Customer Charter sets out the standards you can expect from our services
  • The Town and Parish Council Charter aims to help town and parish councils get the best from the Planning and Development Service and to let them know what standards they can expect when dealing with us

Other guidelines

The Planning team follows a number of guidelines when dealing with planning applications. This information is also available to applicants, their agents and other interested organisations, to help them through the process.

Contact information

For planning enquiries, contact the Customer Service Centre:

Telephone: 01271 388288
For Typetalk: precede with 18001
Text: 07624 804042
Fax: 01271 388451

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Our office hours are Monday to Friday 9.00 am to 5.00 pm.

Appointment based planning surgeries are held at:
To make an appointment visit one of the offices or phone 01271 388288.