Land Charges Performance
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Land Charges Performance

There is only one unofficial recognised indicator of performance. That is the percentage of searches returned within ten working days. With the advent of the Home Information Packs this will reduce to five working days. We also keep additional performance indicators which can be seen below.

All Search Returns within 10 Working Days
2004/05 2005/06 2006/07 2007/08 2008/09 2009/10 2010/11

Additional Performance Indicators

2004/05 2005/06 2006/07 2007/08 2008/09 2009/10 2010/11
Searches received2750285833992842159231982267
Incomplete Searches returned353428322951
Standard Searches received1814191322241883107014031226
Standard Searches returned within ten working days1814191322241883107014031226
Standard Searches returned after ten working days0000000
All Searches returned within ten working days2750285833992842159231982267
All Searches returned after ten working days0000000
Expedited Search requests78222917151512
Telephone calls made29394319181313
Telephone calls received1435117510481070656755537
Letters received16316910690513019
Letters sent195130108156556813
Registrations received19580125282129315345
Registrations registered within one working day19580125282129315345
Personal searches2364086051128118491759

Of the total searches returned during 20010/11, 99.9% were returned within 0 to 5 working days and 0.1% were returned within 6 to 10 working days.

If you would like any further information on the figures above please contact us.

Land Charges Financial Statement

Land Charges – financial statement for 2010/11 as required by regulation 9 of The Local Authorities (Charges for Property Searches) Regulations 2008 - download the statement (word 66 kB) logo - Word Document Logo

Our service to you

We work in accordance with the Local Land Charges Code of Practice published by the Local Government Association.

In addition we are committed to provide the following:
1. To answer the telephone within four rings.
2. To reply to letters/emails within 24 hours.
3. To reply to any telephone message within 24 hours.
4. To return all standard searches within ten working days.
5. Not to return a search unless something is substantially wrong with it, i.e. the cheque is the wrong payee.
6. To supply copy documents within 24 hours, by email if possible.
7. To inform the searcher of the reason should there be a substantial delay in returning a search.
8. To provide information on work procedures and developments that may affect applications immediately.
9. To give six weeks notice of any increase in fees, such fees only to be increased, except in exceptional circumstances, on 1st April only.

Complaints Procedure

If you have reason to make a complaint about any part of our service in the first instance please do not hesitate to contact one of the Land Charge Officers.

If you are not satisfied with this response please contact the Chief Executive, North Devon District Council, Civic Centre, North Walk, Barnstaple, Devon, EX31 1EA.

All complaints are treated seriously and you will be advised of any outcome or action in due course.

Suggestions or Comments

If you have any suggestions or comments about the service we provide please do not hesitate to contact us.

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