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Water quality

Our responsibilities

North Devon Council plays a major role in securing the quality of water for both consumption and recreational purposes.

To ensure the wholesomeness of the water we sample and carry out bacteriological and chemical analysis of water from private water supplies, such as boreholes and springs.

Expert advice is also available on water quality issues such as contamination and radon.

The prime responsibility for ensuring the quality of mains water supplies (or ‘public’ supplies) lies with the local water undertaker, South West Water external website

Where disputes arise concerning the quality of a mains water supply we may be able to assist.

The quality of water in beaches, rivers and lakes is inherently changeable. North Devon Council, in conjunction with the Environment Agency external website and other agencies, works to keep recreational waters as clean as possible.

Contact information

To contact the Customer Service Centre:

Telephone: 01271 388870
For Typetalk: precede with 18001
Text: 07624 804042
Fax: 01271 388451
Web form: report an incident
Web form: request a service

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Face to face:

Our office hours are Monday to Friday 9.00 am to 5.00 pm.
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