Mains water supplies
Our responsibilities
Local authorities, like North Devon Council, have a responsibility to monitor the quality of water supplied by water companies.
Our sampling is usually limited to the investigation of complaints from local residents or businesses concerning strange tastes or materials in the water.
Background
The vast majority of water supplied in Devon is by mains water supply provided by South West Water
.Government regulations require South West Water to carry out a great deal of sampling of their own supplies to ensure that they reach the required water quality.
Complaints in respect of mains water should in the first instance be made to South West Water - contact us
,
customer helpline on 0800 169 1144, minicom:0800 169 9965 (available 24 hours), e-mail
To contact the Customer Service Centre:
Telephone: 01271 388870
For Typetalk: precede with 18001
Fax: 01271 388451
Email: customerservices@northdevon.gov.uk
Textphone (callers must have Typetalk compatible equipment; this number does not support voice communication or SMS): 01271 388786 (during our normal working hours)
Web form: send us a web enquiry
Our office hours are 8.30 am to 5.00 pm Monday to Friday.
For further information see the Environmental Health service contact page
