Cooling towers and evaporative condensers
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Cooling towers and evaporative condensers

There has been a rising trend over recent years of outbreaks of Legionnaires’ disease associated with wet cooling systems (cooling towers and evaporative condensers). These usually result in serious cases of infection and sometimes fatalities. They also cause considerable public concern and absorb substantial resources from the enforcing authorities.

There is a duty under the Notification of Cooling Towers and Evaporative Condensers Regulations 1992, for occupiers of business premises to notify the relevant local authority (North Devon Council) in writing of details of any cooling towers and evaporative condensers at their premises. The exception is where the cooling tower or evaporative condenser contains no water that is exposed to air and/or their water or electricity supply is not connected. The requirement is to notify North Devon Council, regardless of whether the business is enforced by North Devon Council or Health and Safety Executive (HSE).

Requirement to notify is to assist either North Devon Council or HSE in investigating outbreaks of Legionnaires' disease.

Application process

Complete the notification form and send to the contact address below.

On receipt, we will add the notification to the public register. Usually, there will be no further requirement for us to contact you. This would only happen if further clarification is required.

If you haven't heard from the Council within 28 consecutive days of the receipt of the notification, the registration is complete.

Application forms

Alternatively, you can complete a notification online External link

Online - notify us of a change of circumstances External link

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EUGO Portal


There is no fee for the notification.

Contact details

Notifications should be sent to:

The Health, Food and Safety Team
Environmental Health and Housing
North Devon Council
Civic Centre
North Walk
EX31 1EA

Notifications can also be handed to the Customer Service Centre or at the Ilfracombe Centre and the Amory Centre, South Molton.

In case of query, please telephone the Customer Service Centre on 01271 388870 and ask for the Health, Food and Safety Team.

Please also see further contact details towards the bottom of this page.


Public register: North Devon Council's register of notifications

Further information and guidance

  • Legionnaires' disease External link: further information from the HSE, including details about the disease, symptoms and control measures


If you feel we have failed to provide you with good service or are concerned about the progress of your application, please telephone the Customer Service Centre. The health and safety team will endeavour in the first instance to resolve any concerns you may have.

The council also has a formal complaints procedure.

Contact information

To contact the Customer Service Centre:

Telephone: 01271 388870
For Typetalk: precede with 18001
Text: 07624 804042
Fax: 01271 388451
Web form: report an incident
Web form: request a service

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Face to face:

Our office hours are Monday to Friday 9.00 am to 5.00 pm.