Monday 08 September 2008
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Complaints online form
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Complaint Details
Which Service do you wish to complain about?
Please tick one or more of the following categories:
Attitude of Staff
Given wrong information
Unfairly treated
Cost of service
Slow/poor service
Procedures not followed
Service not available
Racial Discrimination
Other
Please specify:
Your Complaint
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What happens next?
We will:
Send you an acknowledgement within 3 working days of receiving this complaint
Tell you who is looking into your complaint
Send you a full reply within the time we set (10 working days, or let you know when a reply can be expected if the issues you raise are complex)
Keep you informed of progress if there are any unexpected delays in replying to your complaint
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