Customer Service Centre
To improve access for all customers we have introduced a Customer Service Centre delivering a one-stop shop however you choose to contact us.
The Customer Service Centre can offer help and advice regarding:
- Council tax and housing benefit: accept evidence in support of benefit claims (face-to-face only)
- Electoral: view electoral roll, applications for inclusion in electoral roll (face-to-face only)
- Environmental Health: report noise nuisance, report food poisoning and associated health and safety issues, housing repair and grant information, report lost and found dogs, issue licenses - Hackney, temporary event notices
- Housing options: advise on choice based letting scheme, advise on housing options and enable referral to officer
- Land charges: view pre-arranged land charge information (face-to-face only)
- Parking: advise where to park, explain parking fines and appeal process, issue parking permits
- Planning: explain the planning and appeal process, view or copy planning applications, advise on listed building and tree preservation orders, issue block and location plans
- Recruitment: advise regarding process and supply application pack
- Sport: bookings for supersports scheme
- Waste and recycling: order new or replacement waste receptacles, report graffiti, flytipping, abandoned vehicles, arrange bulky waste and clinical waste collections.
- General advice: take payments and receipt paperwork for all North Devon Council services and help customers access our website, organise room bookings, receive visitors and support services such as language line
- We also operate the switchboard service and a general enquiries/signposting service, which includes issuing companion bus passes
Read more about what we do:
- our priorities
- our service commitments to you
- our monthly performance
- CSC - reviewing the customer experience
- consultation on our service 2009 (Word 894
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- consultation on our service 2010 (Word 926
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Contact details
You can contact the Customer Service Centre by various means:
General enquiries: 01271 327711
For Typetalk: precede with 18001
Text: 07624 804042
Fax: 01271 388451
Email us: customerservices@northdevon.gov.uk
Join the conversation on Twitter
Face to face, at the Civic Centre, the Amory centre and the Ilfracombe centre.
Emma Ingle is the Customer Service Centre manager
If you have any questions regarding the development and future plans of the Customer Service Centre, or would like to comment on any aspect of the service please call me on 01271 327711 or email emma.ingle@northdevon.gov.uk.
