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Customer Service Centre



To improve access for all customers we have introduced a Customer Service Centre delivering a one-stop shop however you choose to contact us.

photo - Customer Service Centre staff

The Customer Service Centre can offer help and advice regarding:
  • Council tax and housing benefit: accept evidence in support of benefit claims (face-to-face only) *
  • Electoral: view electoral roll, applications for inclusion in electoral roll (face-to-face only)
  • Environmental health: report noise nuisance, report food poisoning and associated health and safety issues, report abandoned vehicles, housing repair and grant information, report lost and found dogs, issue licenses - Hackney, temporary event notices
  • Housing options: advise on choice based letting scheme, advise on housing options and enable referral to officer
  • Parking: advise where to park, explain parking fines and appeal process, issue parking permits
  • Planning: explain the planning and appeal process, view or copy planning applications, advise on listed building and tree preservation orders, issue block and location plans
  • Recruitment: advise regarding process and supply application pack
  • Sport: bookings for annual schools out programme
  • Refuse and recycling: order new or replacement waste receptacles, report graffiti, flytipping, arrange bulky waste and clinical waste collections.
  • General advice: take payments and receipt paperwork for all North Devon Council services and help customers access our website, receive visitors and offer support services such as language line
  • We also operate the switchboard service and a general enquiries/signposting service
* Council tax and housing benefit is also dealt with at Lynton House, Barnstaple

Read more about what we do:

Contact details



You can contact the Customer Service Centre by various means:

General enquiries: 01271 327711
For Typetalk: precede with 18001
Text: 07624 804042
Fax: 01271 388451
Email us: customerservices@northdevon.gov.uk
Join the conversation on Twitterexternal website

Face to face, at the Civic Centre, the Amory centre and the Ilfracombe centre.