Customer Service Centre
Your Customer Service Centre
As part of our priorities to improve access for all customers to council services we have introduced a Customer Service Centre. Our goal is to deliver a one-stop shop function ensuring consistency in delivery of customer service, no matter how you choose to contact us.
We are investing in customer service and through the introduction of a new telephone and computer system our aim is to resolve 80% of your enquiries at first point of contact.
The Customer Service Centre will develop into the hub of North Devon Council. We will be working across the authority to act as an advocate for customers and improve the efficiency and effectiveness of the organisation from a customer perspective.
In the long term, we will also be investing in improving our links Devonwide to enable us to contact third party organisations on your behalf and ensure you only need to make one contact, who you can trust to resolve your issue.
What we offer
We can:
Your Customer Service Centre
As part of our priorities to improve access for all customers to council services we have introduced a Customer Service Centre. Our goal is to deliver a one-stop shop function ensuring consistency in delivery of customer service, no matter how you choose to contact us.
We are investing in customer service and through the introduction of a new telephone and computer system our aim is to resolve 80% of your enquiries at first point of contact.
The Customer Service Centre will develop into the hub of North Devon Council. We will be working across the authority to act as an advocate for customers and improve the efficiency and effectiveness of the organisation from a customer perspective.
In the long term, we will also be investing in improving our links Devonwide to enable us to contact third party organisations on your behalf and ensure you only need to make one contact, who you can trust to resolve your issue.
What we offer
We can:
- take payments for all North Devon Council services
- issue car parking permits for off-road parking across North Devon
- arrange viewing of the electoral roll and land charge results
- issue applications for a cross-section of services i.e. register to vote, planning applications, job applications, licence for an event on an NDC site
- issue applications, offer general advice and receive and check licensing applications i.e. Hackney Licence, Temporary Events Notice
- arrange large item collection from you home
- offer general advice and register details for further action in relation to environmental health and housing issues i.e. housing grant applications, nuisance complaints, food, health and safety issues, abandoned vehicles, fly-tipping
- order refuse bin and advise on your collection schedule
- signposting service to Devonwide services
- facilitate Language Line and Type Talk service
Coming soon
Planning queries, including:
Planning queries, including:
- issue, receipt and viewing of planning applications
- registering potential planning breaches
- obtaining general planning advice and latest updates
- viewing the Local Plan
Contact details
You can contact the Customer Service Centre by various means
General enquiries: 01271 327711
For Typetalk: precede with 18001
Fax: 01271 388451
Email us: customerservices@northdevon.gov.uk
Face to face, at the Civic Centre, the South Molton community office and the Ilfracombe centre.
Emma Ingle is the Customer Service Centre manager
If you have any questions regarding the development and future plans of the Customer Service Centre, or would like to comment on any aspect of the service please call me on 01271 327711 or email me.
Our commitments to you
We are accessible
Our Customer Service Centre operates from 8.30 am to 5.00 pm Monday to Friday to handle telephone, face to face and online enquiries. We also have an offices in South Molton and Ilfracombe .
We are responsible and accountable
Our staff will wear identity badges, give their name on the phone, in all letters and email messages. We will be responsible and accountable for the accuracy of our work and committed to staff development so we can help you more efficiently. Where we are not able to provide information, we will liaise with the necessary departments to get your enquiry resolved.
We are fair and inclusive
We will always try to treat you fairly and consistently. We recognise we have customers with different needs and aim to ensure everyone receives the same level of service. We aim to write all information using plain English and offer a variety of formats to suit our customers needs.
We are professional, caring and courteous
Our staff will behave in a polite and professional manner. We aim to provide a polite, welcoming and efficient service, resolving your enquiry first time where possible. In return we expect our staff to be treated in the same way and will not tolerate verbal or physical abuse against them.
