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Freedom of Information

The Freedom of Information Act 2000 (FOIA) gives people the right to request information from public authorities. It is intended to promote openness and accountability amongst public sector bodies, facilitate better public understanding of how public authorities carry out their duties, why they make the decisions they do, and how they spend public money.

How do I make a request for information?

All request for information under the act must be made in writing and can be done either by letter, email or fax. Please address your request to:

Freedom of Information Officer
Legal Services
North Devon Council
Civic Centre
North Walk
EX31 1EA
Fax: 01271 388261
Online: webform

Will I have to pay for my request?

The majority of requests are answered free of charge, however the act permits a charge to cover requests that are calculated at taking more than 18 hours to process. If this is the case, the we may ask you to refine your request.

See the FOI fees page for further information.

What is a publication scheme?

All local authorities have a duty to produce a publication scheme. This is a catalogue of all the information that we publish, or could publish and it describes:
  • what information is available
  • what format the information is available in
  • where the information is located
  • how a copy of the information can be obtained
  • whether a charge will be made for the information
You can request a free copy of the council's publication scheme which can be sent to you by email: (please state "FOI Publication Scheme" as the subject heading), or by post to the Customer Services team.

We aim to respond within two working days of receiving your request. Please note that paper copies will be provided on a 'one copy per request' basis.

You can also view paper copies of the scheme at the following council offices between 9.00 am and 4.30 pm, Monday to Friday:

How can I learn more about the Freedom of Information Act?

For further information about the Freedom of Information Act contact:

Information Commissionerexternal website
Wycliffe House
Water Lane
Telephone: 01625 545700
Fax: 01625 524510

Ministry of Justiceexternal website
102 Petty France
Telephone: 020 3334 3555
Fax: 020 3334 4455


We collect quarterly statistics on FOI requests in line with Ministry of Justice guidance.

How do I make a complaint?

We hope the service you receive from us is of the quality you expect, or better. We understand that you may not be happy with the response you have received to your request and that you may wish to challenge the decision made by the information officer.

Please see our feedback page for details of how make a complaint, comment or compliment.

If you are still unhappy with the result of a complaint made through our complaint process, you also have the right to apply to the Information Commissioner for a decision.

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