How to make payments on the web
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Online payments

We accept online payments for a number of our services.

To make a payment you will need:
  • a reference number which you will be able to find on correspondence we have sent you, or
  • where appropriate, a parking ticket (known as a penalty charge notice or PCN)

Payment Format Example
Business rates
8 characters begins with 990123456
Council tax
8 characters begins with 550123456
Debtors invoices
SD reference10123456 or 80123456
Housing benefit overpayments
10 characters begins with 1 or 81012345678 or 8012345678
Mortgage advance
9 characters begins with 999999012345
Parking fine starting with DQ
DQ reference begins with DQ3DQ30123456
Parking fine starting with DX
DX reference begins with DX3DX30123456


Video instructions

If you don't have Flash installed on your computer you can view the printable instructions (pdf 684 kB) PDF logo. (Requires Adobe Acrobat Reader 9external website or above.)

Written instructions

Select the payment type from the index on the left hand side.

Enter your reference and amount details. Please ensure you enter the amount with 2 numbers after the decimal point. For example: £25 should be entered as 25.00.

Click on "add to list". If you need to make a change, use the "modify" or "delete" buttons.

Click on the "pay" button to take you to the payments screen where you should enter your personal and card details. Your details are safe. and will not be shared with any third parties.

We will add an additional 1.5% charge for payments made by credit card except for parking fines. There is no additional charge for debit cards.

We are unable to accept payment by American Express, Diners Club, JCB credit cards or Electron debit cards.

Contact information

To contact the Customer Service Centre:

Telephone: 01271 327711
Automated telephone payments: 01271 329539
For Typetalk: precede with 18001
Text: 07624 804042
Fax: 01271 388451

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Face to face:

Our office hours are Monday to Friday 9.00 am to 5.00 pm.

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