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How to pay your council tax or business rates bill

Your bill is normally payable in ten monthly instalments. You can, if you prefer, choose to pay by twelve monthly instalments. The amount of each instalment and the date it is due are shown on the front of your bill.

Please remember that your payment should reach us by the due date.

Direct debit

This is one of the methods preferred by us as it is easy, safe and convenient. If you would like to pay your council tax or business rates bill by direct debit, all you have to do is print out the relevant direct debit form and return it to us.

Direct debit mandate

Payment card

The payment card can be taken along with a payment to the Post Office or Payzone outlet. The card will allow payment by cash, cheque or debit card at the Post Office and by cash or debit card at a Payzone outlet without the need to remember the bill or billing reference number.

There is no charge to the customer for this service and a payment receipt will be given.

If you have any questions or would like more information about the payment card scheme please contact us on 01271 388361.

Paying by debit or credit card

You can pay your council tax at any time of day by using your debit or credit card. Please note that we are unable to accept payment by Diners Club, American Express, Electron debit cards, Mastercard debit cards and JCB credit cards.

We accept payment by debit and credit card for all our services. There is no charge for debit card payments, but a 1.5% service charge will be placed on credit card transactions. You can pay by card using a number of methods. You will need to have the reference number from your bill when you pay.
  • Automated telephone system - you can telephone 01271 329539, 24 hours a day to pay your bill
  • Online payments available 24 hours a day
  • Payment by phone - telephone Lynton House on 01271 388304 between 9.00 am and 5.00pm

By post

Cheques and postal orders should be made payable to North Devon District Council and crossed A/C payee. Please send your payment quoting your reference number, name and address to:

The Revenue and Benefits Office
Lynton House
Commercial Road
EX31 1DG.

If you require a receipt please send a stamped addressed envelope with your payment. Please note that post-dated cheques are not accepted.

What happens if I don’t pay?

If you do not make your payments in accordance with your bill you will be issued with a reminder telling you how much your account is in arrears. If you do not make a payment after receiving a reminder, a summons will be issued for the full amount due and you will incur court costs.

At this point we will withdraw your right to pay by instalments and ask for immediate payment on the full balance.

What happens if I receive a summons?

You should pay the amount in full including the court costs, to avoid the council applying for a Liability Order at the Magistrates’ Court. If you are unable to pay the summons in full or you have a query relating to the summons you should contact us on 01271 388361.

Contact information

What do I do if my circumstances change?

You should contact the benefits team at the Civic Centre to inform them of any changes to your household. You should also report any changes of address or premises.

Office Address

North Devon Council
Civic Centre
North Walk
EX31 1EA

Telephone: 01271 388361
Fax: 01271 318570
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In person

Civic Centre: Monday to Friday, 9.00am to 5.00pm.
The Ilfracombe Centre: Monday to Friday, 9.00am to 5.00pm.
The Amory Centre, South Molton: Monday to Friday, 9.00am to 5.00pm

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