Planning service - our commitments to you
Customer charters
- The Planning and Development Service Customer Charter (pdf 356 kB)
sets out the standards you can expect from the Planning and Development Service - The Town and Parish Council Charter aims to help town and parish councils get the best from the Planning and Development Service and to let them know what standards they can expect when dealing with us
Other guidelines
The Planning team follows a number of guidelines when dealing with planning applications. This information is also available to applicants, their agents and other interested organisations, to help them through the process.
- Guide to pre-application discussions - the importance of pre-application talks and how this can help the planning process
- Guide to major applications - what a major application is and how it will be handled by the council
- Guide to Section 106 agreements - agreements between developers and the council as part of a planning consent condition
- Guide to letters of representation - letters written in response of a planning application, often by members of the public
- Guide to planning responses by town and parish councils - consulting with town and parish councils for their consideration of an application.
- Guide to accessing planning files - information on what files are available to view and details of how you can access them.
- Guide to planning compliance and enforcement - investigating allegations of planning control and the action that this could lead to.
Local list – validation of planning and other applications
The ‘Local List’ gives advice on what must be provided by an applicant or agent to create a valid planning application.
Our objectives in publishing this ‘Local List’ are:
- to comply with central government guidance
- to provide advise and create certainty for applicants and agents by setting out clearly what information is required
- to create a ‘level playing field’ for all applicants
- to assist interested parties in their consideration of applications by ensuring that each application contains a basic level of consistent information
- to minimise the number of invalid applications received
- to minimise the need to request additional information either before or after registration of an application
- to improve determination times for applications in accordance with central Government targets.
Local List – Validation of Planning and Other Applications (pdf 432 kB)
The Local List is a very large document. We are working on ways to make this document available in bite sized chunks.
Contact information
For planning enquiries, contact the Customer Service Centre:
Telephone: 01271 388288
For Typetalk: precede with 18001
Text: 07624 804042
Fax: 01271 388451
Email: customerservices@northdevon.gov.uk
Our office hours are 9.00 am to 5.00 pm Monday to Friday.
Appointment based planning surgeries are held at the Amory Centre, South Molton and the Ilfracombe Centre. To make a planning surgery appointment visit one of the offices or phone 01271 388288.
Feedback
We hope the services you receive from us are the quality you expect, or better.
We do understand there are times when you feel unhappy with our services or you may want to make a compliment or a suggestion about how we can improve.
You can give us your feedback in different ways.
