Ref: Date of Response: Information Requested: Response: Exemptions:
4833 12.07.17 Information regarding closed enforcement action regarding a property in Lee, Ilfracombe  Information provided to the applicant, with a small amount of personal information redacted Regulation 13
4838 07.07.17 Planning Resources Questionnaire Information provided to the applicant, where held None
4840 10.07.17

Collected recyclable material streams:

The 2016 annual tonnage and contract details for the collection of wood, rubble/inert, street sweepings, glass, hard mixed plastics

Applicant provided with the 2016 annual tonnage for street sweepings (497) and glass (2541) and advised that this is dealt with by the Council in-house and not contracted out.  Applicant advised to contact Devon County Council:

foioffice@devon.gov.uk  regarding the remaining materials

None
4846 03.07.17  Section 202 reviews under Housing Act 1996 2013-2017 Information provided to the applicant, where held None 
4847 13.07.17 and 21.07.17

1.How many people fleeing domestic violence were placed in hotels, hostels, bed and breakfast or other forms of temporary accommodation for each financial year from FY 2009/2010 to FY 2015/2016

2.How many people fleeing domestic violence were placed in temporary accommodation for longer than six weeks, for each year specified in Q1

3.The total cost to the local authority of accommodating people fleeing domestic violence in hotels, hostels, bed and breakfast or other forms of temporary accommodation for each year specified in Q1

4.The total cost to the local authority of accommodating people in hotels, hostels, bed and breakfast or other forms of temporary accommodation in each year specified in Q1

The applicant was provided with the following in response:

1. A total of 24 households were accommodated in temporary accommodation (does not include refuge provision as this is not provided by the authority) 2009/10 to 2015/16:

2009/10 = 0

2010/11 = 1

2011/12 = 5

2012/13 = 8

2013/14 = 6

2014/15 = 2

2015/16 = 2

2. A total of 18 households were accommodated in temporary accommodation* (does not include refuge provision as this is not provided by the authority) 2009/10 to 2015/16 for longer than six week:

2009/10 = 0

2010/11 = 1

2011/12 = 5

2012/13 = 6

2013/14 = 3

2014/15 = 1

2015/16 = 2

*this includes self contained private sector leased properties and supported accommodation.

3.Applicant advised that the Council is unable to provide this information due to the way in which it is recorded.  The Council’s accountancy team advise that they do not hold Temporary Accommodation costs in a format that would enable them to calculate the specific costs of those individuals fleeing domestic violence in hotels, hostels, bed and breakfast or other forms of temporary accommodation for each year specified in 1.

4.Applicant advised that this information is published on the Council’s website in the form of a dataset:  http://www.northdevon.gov.uk/viewblob/?DS=2000&ID=B374A6E5-9E06-4B73-A981-E54D4255F95D

Applicant informed that the Council is not obliged to provide information that is already in the public domain. However, it does have a duty under to provide all applicants advice and assistance in order to assist with locating the information (link to where information is published on website provided)

Sections 16 and 21 of Act
4848 18.07.17

Collecting garden waste:

1. Do you charge for collection of garden / green waste?

2. If you do charge, how much do you charge for this in the financial year 17/18?

3. What service to they get for this charge? eg. are there restrictions such as the number of bags?

4. If you charge for garden waste collection, what year did you start to do this?

5. What months do you offer a garden waste collection?

6. How often is garden waste collected?

7. What is the total number of households, and percentage of households, where garden waste is collected?

8. Are there any additional garden waste charges (eg. Christmas trees disposal)?

Composting:

9. Do you compost the collected garden waste?

10. If so, what percentage do you sell this back to the public, and at what price? Please include details of the weight of the compost for this price.

11. If so, what percentage do you use for public grounds and gardens? What is the value of this to you in the most recent financial year you have the data for?

12. Are there any additional sources of income from collected garden waste?

Total costs (Forecast 17/18 and actual 16/17):

13. What is the cost to you each year of collecting and disposing of garden waste?

14. How much did you make from any collection charges and sale to the public of composted waste?

The following response was provided to the applicant:

Collection of Garden Waste: 

  1. Yes
  2. £36
  3. Emptying of 1 240 litre green wheelie bin every fortnight during and four weekly during the winter.  Households that pay for this service can have multiple wheelie bins
  4. Started 5 June 2017
  5. All year
  6. Fortnightly then four weekly during winter
  7. 15,000, 33 percent 
  8. No 

Composting

  1. Garden waste collected by the authority is composted by Devon County Council
  2. Information not held, please directed this part of your request to foioffice@devon.gov.uk
  3. As 10 above
  4. No

 Total costs (Forecast 17/18 and actual 16/17): 

  1. 2016/17 actual = £935k  2017/18 Latest Forecast = £980k
  2. With regard to the green waste collection charges, as they only began 5 June 2017 then the income for 2016/17 is zero.  This will make a forecast net cost for 2017/18 of £420k (£980k costs-£560k income). 

Please refer to Devon County Council regarding the sales of composted garden waste.

None 
4850 12.07.17 A copy of all data relating to Tree Preservation Orders from any databases the Council holds, in csv format Information provided to the applicant, where held and also directed to the Council website, specifically the mapping page where all Tree Preservation Order locations can be found with the relevant details as per the spreadsheet None
4851 11.07.17

Disabled Facilities Grants 2016/17:

1.How many Disabled Facilities Grant (DFG) applications* did you approve between 1 April 2016 and 31 March 2017?

2. What was your budget for DFGs* in 2016/17?

3. How much did you spend on DFGs* in 2016/17?

4. How much DFG funding* for 2016/17 has been carried forwards into 2017/18

5. What is your budget for DFGs* in 2017/18?

6. For all DFG applications* in 2016/17 how may were for people whose primary impairment was:

a) A physical disability

b) A learning disability

c) A sensory impairment

d) Dementia

e) Other

7. Does the Council regularly use Trusted Assessors to assess whether adaptions for Disabled Facilities Grants are necessary and appropriate?

8. For shower adaptions does the Council usually provide a wall fixed shower?

The applicant was provided with the following in response: 

  1. 161
  2. 962,030
  3. 924,830
  4. 37,200
  5. 900,836
  6. a), b) c) d) and e) Data not recorded by Council
  7. Yes, Applications are referred to the Council by Occupational Therapists
  8. Yes
None
4852 10.07.17

Changes to the Council's Waste and Recycling service:

1.Who was responsible for the purchase thereof?

2.Who authorised the purchase of the vehicle(s)?

3.Who is responsible for the re-organisation of the waste and recycling collections?

4. Who is responsible for the re-organisation of the waste and recycling collections?

The applicant was provided with the following in response:

1. 2 x 7.5t narrow access stillage recycling vehicle. 1 x 12 t short wheelbase narrow access recycling lorry, 1 x 12t long wheelbase narrow access recycling vehicle. 1 x 6.5t Linktip single man operated narrow access collection vehicle.

All vehicles have been specifically purchased to access narrow streets and lanes.

2. Ricky McCormack – Head of Operational Services

3.Executive and Full Council Committees. The following link will take you to the Council’s website where the agendas and minutes of committee meetings are published: http://www.northdevon.gov.uk/council/councillors-and-committees/meetings-agendas-and-minutes/

Applicant also provided with the following links to where the details of which members are on the Executive and Full Council committees.  This information is also published on the website:

Executive Committee Members

Full Council Committee Members

4.Ricky McCormack – Head of Operational Services, utilizing Eunomia Waste/Recycling Consultants

Section 21 of Act
4853 21.07.17

1. If the Council receives complaints about what to do about fences and walls between residential properties located in back gardens, where one resident believes a fence or wall belonging to the neighbouring resident is danger to health and safety, does the Council have a policy for inspecting the fence or wall?

2. If yes to 1 above, please supply a copy of the policy for inspecting the fence or wall

3. How many complaints has the Council received in last 5 years about fences or walls between residential properties? 

4. Which department(s) gets involved in these residential fence and wall matters? 

5. Is there a particular law the policy is under? 

6. If the Council receives complaints about what to do about movement sensor flood light being installed in back gardens of residential properties gardens which triggers when a different neighbour on other side goes to their garden to hang their clothes or do gardening or to sit in the garden, does the Council have a policy to prevent this trespass by sensor, nuisance by flood light illuminating which stops them from enjoying the garden? 

7. If yes to 6 above, please supply a copy of the policy 

8. How many complaints or enquiries has the Council received in last 5 years about movement sensor flood lights in residential properties? 

9. Which department(s) gets involved in these movement sensor flood lights in residential property matters? 

10. Is there a particular law the policy is under?

The applicant was provided with the following in response: 

  1. The Council does not hold any such policy regard this
  2. N/A
  3. Two
  4. Building Control
  5. Section 77 and 78 of The Building Act 1984
  6. The Council does not hold a specific policy as per your description above
  7. I can however supply you with a copy of the attached (document available on request). Please note that it does not reflect exactly what the Council currently does and is currently being re-written by Environmental Protection to reflect the introduction of additional legislation and the recent restructure of the Environmental Health and Housing Services
  8. Three
  9. Environmental Health and Housing Services
  10. Environmental Protection Act 1990
None
4855 13.07.17

Up to date copy of Asset Register

Applicant advised that the register is still being updated ready for re-publication by the end of July 2017

None
4858 05.07.17 CON29 information relating to a property in EX34 9NR Applicant advised that there is no information to reveal None
4859  03.07.17 

For 2012, 2013, 2014, 2015, 2016 and 2017 (to date):

a) The number of cyber attacks that you have been a target of, with the date of each attack

b) For each attack, please state whether data was compromised and if so what was compromised

c) For each attack, please state how many devices were affected

d) For each attack, if known, the technique used ie. DDoS (Direct Denial of Service), Adware, Phishing, Tampering, Spoofing, Bluejacking, Password attacks

e) For each attack, whether it was reported to the police

f) For each attack, whether it was reported to the Information Commissioner’s Office

Applicant provided with the following in response:

This information is not currently recorded for the years as requested above, however the Council’s IT Team confirms that Phishing e-mails are received and there has been a spoofed e-mail attempt, however details of these are also not recorded.

To confirm, there have been no cyber attacks on the Council that resulted in any data being compromised and requiring the Council to refer to either the police and/or the Information Commissioner’s Office

None 
4860

06.07.17

CON29 information relating to a property in EX31 2LT Applicant provided with the information requested by e-mail for fee of £5.42 None
4861 05.07.17

CON29 information relating to a property in EX32 8DH

Applicant advised that there is no information to reveal

None
4862 06.07.17 CON29 information relating to a property in EX33 1JD Some information provided to the applicant. Applicant also directed to other external authorities/organisations None
4863 06.07.17 CON29 information relating to a property in EX31 1RF Applicant advised that there is no information to reveal None
4864 06.07.17 CON29 information relating to a property in EX34 0BD Applicant advised that there is no information to reveal None
4865 06.07.17 CON29 information relating to a property in EX31 4BY Applicant advised that there is no information to reveal None
4866 10.07.17

A list of current unpresented business rates refund cheques that meet the following criteria:

· Refund cheques that remain unpresented 3 months after date of issue

· Refund cheques that are out of date 

Applicant requested that the list contains the following information:

· Ratepayer name (information is only requested where the ratepayer is a company and not an individual)

· Address of property concerned (if known)

· The date the refund cheque was issued.

· Amount of the refund

The applicant was advised that the Council no longer issues cheques for business rates refunds; therefore the Council has no refund cheques that remain unpresented three months after issue date and no refund cheques that are out of date.

Applicant referred to the ‘All NDR Credit Balances as at 13 April and 2 January 2017 for this information. The applicant was also advised that  the July datasets are currently being prepared and will be published by the end of the month, in accordance with Section 22 of the Act

Section 22 of Act
4867 05.07.17

The number of people assessed as homeless that died within the Council’s area while sleeping rough in;

a)    2012/13

b)    2013/14

c)    2014/15

d)    2015/16

e)    2016/17

Providing for each person:

- cause of death

- Whether that person had approached the Council requesting assistance prior to their death

- The age of the deceased

The applicant was provided with the following in response:

a)    Nil

b)    Nil

c)    One individual, age 45

d)    Two individuals, ages 45 and 58

e)    One individual, age 57

With regards to the cause of death and whether the above individuals had approached the Council requesting assistance prior to their deaths, the Housing team confirms that they do not record this information

None
4868 11.07.17

All information from RIDDOR forms from 1995 to date regarding:

- Report of an injury

- Report of a dangerous occurrence

- Report of a case of disease

Applicant advised that the Health and Safety Executive will be providing a direct response to the applicant with the requested information None 
4869 10.07.17

CON29 information relating to a property in EX36 4FH

Some information provided to the applicant. Applicant also directed to other external authorities/organisations None
4870

06.07.17

Discretionary Housing Payments awards and spending 1 April 2016 – 31 March 2017:

1. What was the council's total DHP allocation (spent and unspent) for the 2016-2017 financial year?

2. What percentage of the council's total DHP funding for 2016-2017 was paid out in awards?

3. Did your council exceed its government Discretionary Housing Payment allocation in the 2016-2017 financial year?

4. If Yes, did your council top up its government allocation? What was the top up amount?

5. Did your council have any unspent DHP budget at the end of the 2016-2017 year? If Yes, how much?

6. How many applications for Discretionary Housing Payments were made to your council by eligible applicants in the 2016-2017 financial year?

(By “eligible applicants,” I mean DHP applicants who were in receipt of housing benefit or Universal Credit housing costs at the time of their applications and who applied for a Discretionary Housing Payment for help with housing payment problems that DHPs can be used to cover (for example, the bedroom tax, rent shortfall due to LHA caps, etc).

7. How many of those applications

were rejected/unsuccessful?

8. What were the three main reasons that eligible DHP applicants had their DHP applications turned down in the 2016-2017 financial year?

9. Does the council restrict the number of DHP awards an applicant can receive?

The following information was provided to the applicant in response:

 

  1. £186,758.00
  2. 99.7 percent
  3. Yes
  4. Yes by £757.55
  5. No
  6. 447
  7. 158
  8. This information is not recorded
  9. No
None
4871 04.07.17

Copy of pre-application advice provided by the Council relating to planning application 63266

Copy of advise provided to the applicant None
4873  03.07.17  Public Health Funerals since 01.03.17

Information which is published on the Council’s website monthly:

http://www.northdevon.gov.uk/open-data/?ID=6D869870-EF56-455D-8985-3B36CA7B9D34&DS=4005 

Sections 16, 21 and 22 of Act 
4874  18.07.17 

Cattle Market Car Park, Barnstaple:

1.Repair history for the last 3 years.

2.Inspection history for the last 3 years.

3. When the pothole near the ticket machine by the toilets was first repaired.

4. When it was re-repaired.

5. When it was re-inspected.

6. How often does the warden visit the car park?

Applicant provided with the following in response: 

  1. Applicant provided with the information
  2. Applicant provided with the information
  3. 28 March 2017
  4. 15 May 2017
  5. There is no recorded date of the pothole being re-inspected since it was re-repaired 15 May 2017, however the Parking office has checked with the officers who visit the car park and they confirm that non-recorded visual inspections have been carried out on the pothole on a weekly basis since it was re-repaired
  6. On average 3.5 times a day
None
4875 04.07.17 and 18.07.17

1. Has the Council purchased any “smoke safety masks” during the last 5 years? If yes, i) how many were purchased, ii) from whom iii) price per unit iv) were they purchased for residential housing or other facilities or buildings owned by Council? 

2.a) How many residential buildings does the Council have in its stock?

b) How many of those in a) are towers rather than residential houses?

c) Confirm if there are additional housing/towers within the ownership/control of a housing authority and provide the name of the relevant housing authorities 

3.a) How many fire incidents occurred in the housing stock owned/controlled by the Council in the last 3 years? 

b) What were the number of (a) injuries and (b) deaths as a result of the incidents reported in a). 

  • 4.Confirm the name, job title and email address for the following:
 

a. Head of Health and Safety and the person responsible for ensuring health and safety compliance of the Council’s housing stock? 

b. Person responsible for ensuring fire safety compliance of building within ownership/control of the Council? 

c. Head of Housing 

d. Head of Facilities Management

The applicant was provided with the following in response: 

1.No

2.a) None. The Council’s housing stock that it once owned was transferred to North Devon Homes Ltd 21 February 2000, therefore this information is no longer held by this authority.

2.b) N/A

2.c) N/A 

3.a) and b) N/A 

4.a) Mrs Pam Charles - pam.charles@northdevon.gov.uk, Service Lead, Health, Food and Safety, Environmental Health and Housing 

b) Mr Rob Jenkins - rob.jenkins@northdevon.gov.uk, Senior Surveyor, Building Services, Resources (Council-owned properties only)

c) Mr Jeremy Mann - jeremy.mann@northdevon.gov.uk, Head of Environmental Health and Housing Services 

d) Mr Jon Triggs - jon.triggs@northdevon.gov.uk, Head of Resources

None
4876 13.07.17 CON29 information relating to a property in EX16 8DN Applicant advised that there is no information to reveal None
4878  05.07.17 

1.The departmental structure of the IT/Information Security Department within the council

2.The names, e-mail addresses and where possible telephone numbers of The Senior Management within the directorate who would be the individual responsible for compliance of GDPR (General Data Protection Regulation) which takes affect May 2018

Applicant provided with an up to date copy of the ICT organisational structure and also advised that Subject Access, Data Protection and the compliance with of GDPR falls under the remit of the Legal Services team.

Legal Services comes under Corporate and Community Services. Details of all members of Senior Management Team are published on the Council’s website; the link below provides the various contact details:

ttp://www.northdevon.gov.uk/council/chief-executive-and-senior-management/

None 
4879 17.07.17

CON29 information relating to a property in EX33 2DR

Applicant advised that there is no information to reveal

None
4880 17.07.17 CON29 information relating to a property in EX31 3FB Applicant advised that there is no information to reveal None
4881 18.07.17

List of all exemptions and discounts for domestic council tax in North Devon at LSOA level (not including postcodes) using the template provided by applicant

Information provided to the applicant None
4883  07.07.17 

1. Are you currently using any Oracle relational database software?


a) Yes  b) No

2. In the past two years, how much have you spent on all of your Oracle licenses for Oracle relational database software?

a) Less than £15,000
b) £15,001 - £30,000
c) £30,001 – £50,000
d) £50.001 - £100,000
e) £100,001 - £500,000
f) £500,001 or more

3. In the past two years, to what percentage (to the closest 1 per cent) has the average cost of all your Oracle licenses for Oracle relational database software changed?

a) Decreased by 1 – 20 per cent
b) Decreased by 21 – 40 per cent
c) Decreased by 41 – 60 per cent
d) Decreased by 61 – 80 per cent
e) Decreased by 81 – 100 per cent
f) Decreased by 101 per cent or more
g) Stayed the same
h) Increased by 1 – 20 per cent
i) Increased by 21 – 40 per cent
j) Increased by 41 – 60 per cent
k) Increased by 61 – 80 per cent
l) Increased by 81 – 100 per cent
m) Increased by 101 per cent or more

4. In the past two years, what percentage (to the closet 1 per cent) of your overall budget have you spent on Oracle licenses for Oracle relational database software?

a) 0 per cent
b) 1 – 20 per cent
c) 21 – 40 per cent
d) 41 – 60 per cent
e) 61 – 80 per cent
f) 81 – 100 per cent
g) 101 per cent or more

5. What is the average length of all your Oracle relational database software licenses?

The following was provided to the applicant in response:

1. No

2-6 N/A as information is not held by the Council

None 
4884 17.07.17

CON29 information relating to a property in EX34 8AN

Applicant advised that there is no information to reveal

None
4885 17.07.17

CON29 information relating to a property in EX18 7BW

Some information provided to the applicant. Applicant also directed to other external authorities/organisations

None
4886 25.07.17

1. What does 144 households living in Braunton in housing need mean?

2. As a lay person it suggests that these households have accommodation, but still have need. Why would this be?

3. Are they individuals? If so age range and particular needs?

4. If households what is the composition of each and there particular needs?

The applicant was provided with the following in response: 

1.141 households living in Braunton parish in housing need as of February 2017.  A new report was produced in order to fully answer this request.  The new report identified 93 households resident in Braunton parish currently registered on Devon Home Choice (DHC).  Since February 2017, Housing has carried out a review of applicants on DHC (as per 3.21 of the policy) which has resulted in a high number of applicants having their applicant closed and others have been housed.

There are now 93 households living in Braunton parish on DHC; broken down below by banding and bed need: 

  • Emergency Housing Need Band A = 0
  • High Housing Need Band B = 3
  • Medium Housing Need Band C = 8
  • Low Housing Need Band D = 18
  • No Housing Need Band E = 64

 (below is explanation of the banding criteria)

      •   1 bedroom need = 55

  • 2 bedroom need = 27

      •   3 bedroom need = 8

      •   4+ bedroom need = 3

Emergency Housing Need Band A

Applications will only be placed in this band if the need for housing is assessed as so exceptional that it takes priority over all other applicants.  For example:

- Urgent health or wellbeing need

- Homes is in a state of emergency repair

- Need to escape violence, harassment or a traumatic event

(Substantial evidence must exist to award this priority)

High Housing Need Band B

Applications will be placed into this band if:

- A Devon council has accepted a statutory homelessness duty (and not possible to secure private sector accommodation)

- Assessed by Devon council as being threatened with homelessness

- Severely overcrowded

- Tenant of DHC partner landlord and want to move to smaller home

- High health and wellbeing need

- Home is in a state of high disrepair

- Move on from supported accommodation

Medium Housing Need Band C

Applications will be placed into this band if:

- Overcrowded and lack 1 bedroom

- Medium heath and wellbeing need

- Live on or above 4th floor with children under 8

- Served in Armed Forces and been assessed in urgent housing need

- Need to move for work

Low Housing Need Band D

Applications will be placed into this band if:

- A Devon council has accepted a statutory homelessness duty (and is possible to secure private sector  accommodation)

- No permanent home (ie. sofa surfing)

- Low health and well being need

- Valid Notice to Quit issued

- Meeting a local priority agreed by the local authority managing the application

- Having a housing need but no local connection to Devon

- Having deliberating worsening housing circumstances

No Housing Need Band E

Applications will be placed into this band if it is considered that they are assessed as adequately housed.

For further information regarding DHC (including policy), please refer to www.devonhomechoice.com

2. Households can be on DHC that have accommodation (either social housing, private sector or owned property) but have a housing need identified; which may include requirement to downsize to smaller property, medical need for alternative accommodation, threat of homelessness, lacking bedroom etc. (see above)

3. Households on DHC can consist of individuals, couples or those with dependant children.

Breakdown of household type by person:

1 person = 43

2 person = 30

3 person = 11

4 person = 5

5 person = 3

6 person= 1

Breakdown of applicant’s age range:

16 – 25 years = 5

26 – 54 years = 46

55+ years = 42

It is not possible to provide details of applicant’s particular needs as they will be considered when assessing relevant health and wellbeing need.

4. As outlined above, bedroom need and ages provided.

None
4887 10.07.17

1.A list of each council / public pool facility with address and contact details; phone and email address for either a pool only facility or a pool within a Sports / Leisure, or other, facility.

2.Details of who manages the pools or sports / leisure, or other, facility; either council directly, a trust, management company or combination.

3.Which centres have public single sex swimming sessions as part of the timetable (inclusive of normal and summer time table changes).

4.How many hours of single sex swimming sessions per week are provided per gender (female / male).

5.If only one gender, either female or male, is provided for please supply the data (supportive evidence) that shows need and the demand over and above a provision for the opposite gender

The applicant was provided with the following in response:

1.Ilfracombe Swimming Pool and North Devon Leisure Centre. The contact details of both can be found on their websites/internet search.

2.This information can be found on the Council’s Contracts Register.

3.This information is in the public domain and can be found via the website given in response to 1 above.

4.As 3 above.

5.The Council does not require its leisure contractor to provide single sex swimming sessions.

In accordance with Section 21(1) of the Act, the Council is not obliged to provide information that is already in the public domain. However, it does have a duty under Section 16(1) to provide all applicants advice and assistance in order to assist with locating the information, which I have done so in providing the links above.

Sections 16 and 21 of Act 
4888 24.07.17

The number of trees and bushes cut down by the Council and also the associated cost of this, for each financial year from 2010/11 to 2016/17, set out in an Excel spreadsheet

The applicant was provided with the information, where held, however the information is not entirely accurate due to the way in which it has been recorded

None
4889 19.07.17

CON29 information relating to a property in EX34 8DH

Some information provided to the applicant. Applicant also directed to other external authorities/organisations

None
4891 19.07.17

Number of complaints regarding noise and cannabis use concerning a property in Barnstaple, Devon

Applicant advised that the Council’s Environmental Health department have received no complaints concerning noise and the use of cannabis at the property concerned

None
4892  11.07.17  Information regarding cyber crime.  By cyber attack the applicant refers to the unauthorised access or deliberate disruption of a computer system or a device.  Types of cyber attack could include, but are not limited to: ransomware, denial of service, phishing and spear phishing etc.

1. Does the Council keep an incident log of cyber attacks?

2. How many cyber attacks - attempted and successful - were recorded by the Council in the last three financial years, year by year (ie. 2014/15, 2015/16, 2016/17)?

3. Where cyber attacks were successful, what kind of data and what amount of data, if any, was lost or stolen? Was it confidential?

4. For each case, please confirm:- the type of attack (eg. ransomware, denial of service etc.)

5. What specific demand, if any, was made to resolve the attack? Did the Council comply?

6. Whether the attack was reported to police or other responsible authority? Was the attacker traced/convicted?

The following response was provided to the applicant: 
  1. No
  2. This information is not recorded
  3. N/A
  4. N/A
  5. N/A
  6. N/A

The Council’s IT Team confirms that Phishing e-mails are received from time to time and there has been a spoofed e-mail attempt, however details of these are also not recorded 

To confirm, there have been no cyber attacks on the Council that resulted in any data being compromised and requiring the Council to refer to either the police and/or the Information Commissioner’s Office

None
4893 21.07.17 CON29 information relating to a property in EX31 3GS Some information provided to the applicant. Applicant also directed to other external authorities/organisations None
4894 21.07.17 CON29 information relating to a property in EX£6 4NF Some information provided to the applicant. Applicant also directed to other external authorities/organisations None
4897 20.07.17 CON29 information relating to a property in EX36 4FB Some information provided to the applicant. Applicant also directed to other external authorities/organisations None
4898 24.07.17 CON29 information relating to a property in EX34 8PG Applicant provided with the information requested by e-mail for fee of £5.42 None
4900 20.07.17 CON29 information relating to a property in EX32 8PY Applicant advised that there is no information to reveal None
4901 18.07.17

1. How many employees do you currently have working for you?

2. Have you had any major organisational changes in the last 18 months? (New directors, CEO’s, change in ownership or turnover increases)

3. When was the last time you had a major IT hardware update? (New computers, servers etc)

4. What software do you use for your accounting and budgeting?

5. How many purchase invoice transactions do you make on average per calendar month?

6. Do you currently use a software based document management system, or do you physically file?

7. Have you got a CRM (Customer relationship management) software? If so, which one?

8. Is your IT outsourced, Inhouse or Hosted?

9. Is your Payroll outsourced or in house? If inhouse do you use any software for your Payroll?

10. Is your HR outsourced or in house? If in house do you use any software for your HR?

11. Do you manage your own housing stock? If yes, how many stock? If no, which ALMO (Arm’s Length Management Organisation) or Housing Association manages them for you?

12. Do you have a Direct Service Organisation (DSO), Direct Labour Organisation (DLO) or Trading Organisation? If no, which contractor do you use?

13. Are your public buildings and spaces managed internally or outsourced?

The applicant was provided with the following in response: 

1. 404 as at 14.07.17

2. No

3. Last major ICT updated was in April 2016 – SAN replacement

4. In response to 4, this information is published on the Council’s Contracts Register

5. An average of 880 invoice transactions per month.

6. There is no corporate-wide document management system.  However, there are dedicated systems for specific functions.

7. In response to 7, this information is published on the Council’s Contracts Register

8. In-house

9. Payroll is managed in-house. The details of the software used can be found on the Council’s Contracts Register.

10. HR is managed in house and the details of the HR software can be found on the Council’s Contracts Register

11. The Council’s housing stock was transferred to North Devon Homes Ltd, 21 February 2000. Social rented housing can be applied for through Devon Home Choice, details of which can found on our website.

12 and 13.The Council’s owned building and land is managed by our estatespropertyservicesandengineers@northdevon.gov.uk and Parks teams

None
4902  17.07.17  A full and up to date list of businesses, charities and companies that have become liable for business rates between the 1st July 2017 to the 15th July 2017.  To include; Business Name, Full address, postcode, property type and Date of liability  

Information which is published on the Council’s website quarterly:

http://www.northdevon.gov.uk/open-data/?ID=7ED2F924-B000-4771-B16B-181DB316F4E1&DS=4005

Sections 16, 21 and 22 of Act
4903  17.07.17  Public Health Funerals since 01.05.17

Information which is published on the Council’s website monthly:

http://www.northdevon.gov.uk/open-data/?ID=6D869870-EF56-455D-8985-3B36CA7B9D34&DS=4005 

Sections 16, 21 and 22 of Act
4904 20.07.17

Private Sector (Houses in Multiple Occupancy (HMO) licensing: 

1. What schemes the Council currently has running in its borough (Additional, Selective, Mandatory, Voluntary)

2. How many licensable properties the Council has under EACH scheme

3. How many unlicensed HMO’s the Council estimates to have in its Borough

The applicant was provided with the following in response: 

1. Mandatory only

2. Mandatory = 48

3. As far as the Council is concerned, all HMO's in the district that require a licence are licensed.

None 
4905  17.07.17  1.The details of any recycling service changes, planned or expected over the next 2-3 years.

2. What arrangements do the council have in place for the reprocessing of collected paper and card?

 

The applicant was provided with the following in response:

1.This information can be found on the Council’s website

2.Paper and card are currently collected and sold for reprocessing.  The Council does not reprocess itself

Sections 16 and 21 of Act
4908  19.07.17  Mileage Allowance Payments made by the council to its staff (not members) in the 2015-16 and 2016-17 financial years:

• The rate paid per mile for cars above 1200cc for casual users in 2015-16 and 2016-17

• The total amount spent on Mileage Allowance Payments to staff in 2015-16 and 2016-17
The applicant was provided with the following in response: 

The mileage rate for Casual users was 52.2 pence per mile in 2015/16 and 2016/17 

Total mileage payments for 2015/16 = £169,740 

Total mileage payments for 2016/17 = £157,398

None 
4909 25.07.17 CON29 information relating to a property in EX16 8AB Some information provided to the applicant. Applicant also directed to other external authorities/organisations None
4910 25.07.17 CON29 information relating to a property in EX33 2BD Some information provided to the applicant. Applicant also directed to other external authorities/organisations None
4911 25.07.17 CON29 information relating to a property in EX32 7HW Applicant advised that there is no information to reveal None
4912 27.07.17 CON29 information relating to a property in EX33 1EB Applicant provided with the information requested by e-mail for fee of £5.42 None
4913 25.07.17

Information about cyber-attacks and cyber security incidents affecting the authority. Specifically, the following for each year since 2013:

The applicant is using the following definitions in accordance to guidelines given by the National Cyber Security Centre (NCSC).

https://www.ncsc.gov.uk/incident-management

  • Cyber-attack: a malicious attempt to damage, disrupt or gain unauthorised access to computer systems, networks or devices, via cyber means
  • Cyber security incident : a breach of a system’s security policy in order to affect its integrity or availability or the unauthorised access or attempted access to a system

1. Details of how many cyber-attacks to computer systems, networks or devices have taken place. 

Details of how many cyber security incidents caused internal systems or devices to be infected or for services to be affected. 

3.How many times has the Council reported cyber security incidents to:
a) Police
b) NCSC
c) Information Commissioner’s Office (ICO)
d) Other, please provide detail

4. How many cyber security incidents have caused the loss/breach of data?

5. Please provide details of the cyber security awareness training provided to staff.

6. Please detail the number of staff trained in cyber security awareness.

7. Please detail what percentage of the annual budget has been allocated towards:

a) securing IT-systems and networks against cyber-attacks

b) training staff in cyber security awareness

The applicant was provided with the following in response: 

1 - 4. The Council’s IT Team confirms that Phishing e-mails are received from time to time and there has been a spoofed e-mail attempt, however details of these are also not recorded. To confirm, there have been no cyber attacks on the Council that resulted in any data being compromised and requiring the Council to refer to the police, NCSE, and/or the Information Commissioner’s Office, for the period requested

 5. No formal training has yet to be delivered to staff

6. N/A 

7. a) 3 percent of the Council’s annual ICT Revenue budget is spent on securing IT systems and networks against cyber attacks 

b) The council does not set aside any of the training budget for training staff specifically on cyber security awareness

None
4914  21.07.17  How much of the applicant’s annual Council Tax bill is allocated to the recycling collection over the year (postcode provided)

The applicant was advised that Council Tax is not a payment for specific services but a source of funding in the budget to make Council services available generally, the following link on the Council website shows how the Council budget is spent:

http://www.northdevon.gov.uk/council-tax/how-your-council-tax-is-spent/

None 
4915 31.07.17

1) The total number of residential properties in your local authority area that were classed as second homes in each of the years 2012/13, 2013/14, 2014/15, 2015/16, and 2016/17 

2) The total number of residential properties in your local authority area that were classed as unoccupied and substantially unfurnished in each of the years 2012/13, 2013/14, 2014/15, 2015/16, and 2016/17

3) The total number of residential properties in your local authority area that are classed as empty in each of the years 2012/13, 2013/14, 2014/15, 2015/16, and 2016/17

4) The level of council tax discount your local authority provided for second homes in each of the years 2012/13, 2013/14, 2014/15, 2015/16, and 2016/17

5) The level of council tax discount your local authority provided for properties which are unoccupied and substantially unfurnished in each of the years 2012/13, 2013/14, 2014/15, 2015/16, and 2016/17

6) The rate of additional council tax your local authority charged under the empty homes premium in each of the years 2012/13, 2013/14, 2014/15, 2015/16, and 2016/17

7) The number of empty properties in your local authority area which were charged the empty homes premium in each of the years 2012/13, 2013/14, 2014/15, 2015/16, and 2016/17

The following information was provided to the applicant in response:

For information, there was a change to the legislation effective 1.4.2013 (The Council Tax (Exempt Dwellings) (England) (Amendment) Order 2012, SI 2965/2012) so the breakdown in data for 2012/2013 follows the previous regulations and from 2013/2014 the data follows the new regulations. 

1.2012/2013 = 1578

   2013/2014 = 1561

  2014/2015 = 1548

  2015/2016 = 1608

  2016/2017 = 1646 

2.2012/2013 = 590

  2013/2014 = 1091

  2014/2015 = 1096

  2015/2016 = 1027

  2016/2017 = 968 

3.For this Revenues has included the properties from questions 1, 2 and 7 and any exempt properties for the relevant year: 

2012/2013 = 3242

2013/2014 = 3181

2014/2015 = 3218

2015/2016 = 3198

2016/2017 = 3229

4.2012/2013 = 10 percent

  2013/2014 to 2016/2017 = 0 percent

5.2012/2013 = 0 percent

2013/2014 to 2016/2017 = 100 percent for up to 3 months and then 0 percent

6.2012/2013 = N/A

2013/2014 to 2016/2017 = additional 50 percent 

7.2012/2013 = N/A

  2013/2014 = 137

  2014/2015 = 135

  2015/2016 = 148

  2016/2017 = 150

None
4917 25.07.17

The number of individuals living in unsupported temporary accommodation from 2010 – 2016;

1.Private tenants claiming housing benefit from a Bed and Breakfast and/or all other accommodation with board and lodgings.

a) This information broken down by financial year (1 Apr – 31 Mar) ie. the above number in 2010/11, 2011/12, 2012/13, 2013/14, 2014/15, 2015/16

2. Private tenants claiming housing benefit from a Bed and Breakfast and/or all other accommodation with board and lodgings (as described above) on 1st January in each of the above years

The applicant was provided with the following in response:

1.a) North Devon Council provided the following number of households with unsupported temporary bed and breakfast accommodation and all those households would have claimed housing benefit: 

2010-11 = 32

2011-12 = 74

2012-13 = 112

2013-14 = 90

2014-15 = 67

2015-16 67

2. North Devon Council provided the following number of households with unsupported temporary bed and breakfast accommodation as at 1 January and all those households would have claimed housing benefit: 

January 2011 = 6

January 2012 = 11

January 2013 = 22

January 2014 = 28

January 2015 = 16

January 2016 = 24

None
4919 25.07.17  CON29 information relating to a property in EX36 4DN Applicant advised that there is no information to reveal None
4923  26.07.17  A breakdown of credit balances accrued since your earliest records, for the amounts owing to all incorporated companies within the authorities billing area with credits of £5,000 and above , including the following information:

A) The name of each business in respect of which non-domestic rate credit balances remain payable.

B) The value of over payment in each case which remains unclaimed.

C) The years(s) in which over payment was made and the hereditament address.

D) The name of each business in respect of which non-domestic rate credit balances has been written back on to the NDR account.

E) The value of write back in each case which remains unclaimed.

F) The years(s) in which write back was made (if available) and the hereditament address that the write back relates to

Applicant referred to the Council's credit balance datasets that are published on the Council's website and updated quarterly:

http://www.northdevon.gov.uk/open-data/?ID=7ED2F924-B000-4771-B16B-181DB316F4E1&DS=4005

Information requested under D, E and F refused as to provided would exceed the cost limit of 18 hours.  

Estimated by the Revenues department that only a manual search would enable the information to be identified, located, retrieved and collated, however it would take approximately 60 hours to complete this task

Sections 12, 16, 21 and 22 of Act

4927  27.07.17  1. Has the Council commissioned the Local Government Association to undertake a Corporate Peer Challenge for North Devon Council?

2. If yes, had the Council published the report produced as a result of this corporate peer challenge before receiving this request?

3. If the Council has had a Corporate Peer Challenge, you request a copy of the report produced as a result of this.

4. If the Council has had a Corporate Peer Challenge but has not yet published the resulting report please explain why this decision was made or give the date when the Council expects the report to be published

The applicant was provided with the following in response:

1.Yes, 10-13 October 2016

2. No, the report is not published on the Council’s external website.

3. Copy of the report provided.

4. There was no conscious decision not to publish the report.  It has been published on the Council’s Intranet for all staff to read and has also been made available to all members. 

The Head of Corporate and Community Services confirms that the Council does intend to publish on the Council's external website, however at this stage we are unable to provide a specific date as to when this will be done.  This is something that will be referred onto the rest of Senior Management Team to follow up and once a date in known, an update will be provided to the applicant

None 
4928 28.07.17 An up to date list of businesses that have become responsible for business rates between  15th and 31st July 2017, including the full business name, address, type of property that has been occupied, rateable value and date of responsibility

Applicant referred to the Council's credit balance datasets that are published on the Council's website and updated quarterly:

http://www.northdevon.gov.uk/open-data/?ID=7ED2F924-B000-4771-B16B-181DB316F4E1&DS=4005

 

Sections 12, 16, 21 and 22 of Act