Terms and conditions for chargeable garden waste service

Responsibilities of the council

The council will:

  • Offer a paid for garden waste collection service within North Devon Council’s boundaries

  • Accept garden waste on scheduled collection days that is presented in a registered green wheelie bin with a valid permit attached    

  • Empty garden waste registered green wheelie bins, with valid permits, that are put out at the designated collection point for the property to where the collection is registered. This includes residents who share the cost of permits

  • Collect garden waste registered green wheelie bins, with valid permits, from the same collection point used for the black wheelie bin service

  • Stop collecting garden waste where customers have not paid the renewal fee when it is due

  • Not make special return journeys to collect garden waste for customers making late payments – customers will have to wait until the next scheduled collection date

  • Collect real Christmas trees (the stump being no larger than 50mm in diameter) from registered customers when put out with their green wheelie bin on their scheduled collection day in January

  • Not empty green wheelie bins that have been contaminated by unacceptable items such as food waste (please refer to northdevon.gov.uk/bins-and-recycling for more details)

  • Aim to deliver green wheelie bins within 10 working days from the date service requests are received  

  • Ensure that pre-used green wheelie bins have been refurbished to a suitable standard before being supplied to a customer

  • Exchange damaged green wheelie bins free of charge if damage is the council’s fault. Any other damage will mean a replacement charge of £25 for the customer

  • Reserve the right to remove, without prior notice, green wheelie bins that are reported as left out on a public highway on non-collection days. There will be a £25 charge for the customer for re-delivery

  • Provide an assisted garden waste collection to customers that are already registered for this service if they have paid for the chargeable garden waste service

  • Return within five working days after the council receives a report of valid missed collections (unless our next collection date falls within this period, which will result in a combined return and collection date)

  • Reserve the right to change the collection schedule for operational reasons. The council will give customers a minimum of four weeks’ notice of any changes

  • Not empty containers that weigh in excess of 100 kg

  • Collect every two weeks from the first full week of February until the last full week of November and every four weeks during December and January, except in periods of severe weather

  • Enable customers to transfer their green wheelie bins if moving house within North Devon Council’s boundaries and provide them with a new permit

Responsibilities of the customer

  • Ensure that a valid permit is displayed on the green wheelie bin lid

  • Store the green wheelie bin within the boundary of your property between garden waste collections

  • Place the correct items in the green wheelie bin (please refer to northdevon.gov.uk/bins-and-recycling for details)

  • Present your garden waste in a registered green wheelie bin, with valid permit, at the designated collection point for the registered property

  • Put your garden waste out for collection no sooner than 6pm on the day before collection and no later than 7am on the day of collection

  • Cleanliness of green wheelie bins is the responsibility of the customer. Damage caused to the bin must be reported to the council immediately

  • Understand that all green bins remain the property of North Devon Council

Payment terms

  • Customers who subscribe to the garden waste service will be charged a fee for each green wheelie bin which will entitle collections until the expiry date of the permit.  Please refer to northdevon.gov.uk/bins-and-recycling for the current cost

  • Six weeks ahead of the end of your subscription period the council will send you a renewal notice. Your collections will be stopped from the renewal date of service if payments are not made

  • Customers can pay online, over the phone, by cheque, or in person at the council offices

  • Customers can subscribe to an unlimited number of green wheelie bins. There will be a charge for each green wheelie bin permit

  • Three consecutive contaminations of the green wheelie bin will result in the council removing the service with no refund given

  • Collections not made due to severe weather, or disruptions relating to issues outside the council’s control, will not be refunded

  • Customers who cancel their garden waste collection service part way through a year will not be given a refund